Guest " " Posted August 30, 2006 Share Posted August 30, 2006 Kimshay2 Thanks for the info. Very intresting. Wonder what ford would have charged me to tow my car and perform this ritual at their dealership. Will give it a try today. Have been getting by on other cars, hoping to solve the mystery. Quote Link to comment Share on other sites More sharing options...
JJkizak Posted August 30, 2006 Share Posted August 30, 2006 If you have a modern car with computer controls one of the things you must not do is let it sit for a couple of months between uses. The slight draw of current of these devices while the car is parked and shut off will drain the new battery after about three months. If it's a new Vette you tow it back to the dealer because you can't get under the hood. My buddy up the street went through this so now he starts it and drives it once in a while. At least that's what he told me. JJK Quote Link to comment Share on other sites More sharing options...
Jay481985 Posted August 30, 2006 Share Posted August 30, 2006 JJK, I remember most exotic or highend sports cars that don't get driven atleast one a month invest in some device that keeps the battery charged. Quote Link to comment Share on other sites More sharing options...
PhilMays Posted August 30, 2006 Share Posted August 30, 2006 I hope you got it running. I'm on my forth expedition. After the second one I said no more and bought a Dodge Ram 2500. Still have that, and since then I bought a 2003 then just got a 2006 Expedition. Ford has some crazy crap going on, however, it's one sweet ride. Phil Quote Link to comment Share on other sites More sharing options...
Champagne taste beer budget Posted September 20, 2006 Share Posted September 20, 2006 Bump. So...... whatever became of the dead Ford? Inquiring minds want to know!! Quote Link to comment Share on other sites More sharing options...
Guest " " Posted September 20, 2006 Share Posted September 20, 2006 It is still at the ford dealership. Last car I took there took 3 months to get back. I will be happy if I get it back before the first snow fall. Quote Link to comment Share on other sites More sharing options...
Duke Spinner Posted September 20, 2006 Share Posted September 20, 2006 Still ...?? I'd be hot under the collar by now ..... hope ya got a loaner courtesy of the extended warranty .. you'd be surprised how quick they get things fixed when it's costing them .... Quote Link to comment Share on other sites More sharing options...
PhilMays Posted September 20, 2006 Share Posted September 20, 2006 Oh yea...I'd be pissed! Quote Link to comment Share on other sites More sharing options...
oldbuckster Posted September 20, 2006 Share Posted September 20, 2006 Was wondering what happened with that? Sorry Guy, pain in the butt, no doubt, that's not covered under warranty now is it? Quote Link to comment Share on other sites More sharing options...
Guest " " Posted September 20, 2006 Share Posted September 20, 2006 Ford warranty is 36 months/36000 miles on the 2000 expedition. It's been paid for for quite some time and was about due for some costs outlays. Quote Link to comment Share on other sites More sharing options...
Clarence Posted September 20, 2006 Share Posted September 20, 2006 all the domestics go at 36mon 36k. they build em to that spec. Quote Link to comment Share on other sites More sharing options...
Champagne taste beer budget Posted September 21, 2006 Share Posted September 21, 2006 I heard that too, that the Big Three US auto makers all build their vehicles to go without a problem until just after the warranty runs out, then have all sorts of failures. That way, the car owners will be dissatisfied with the manufacturer, swear off that make for life and start buying imports instead. Once that happens, the Big Three can save a ton of money by not needing as many salespeople on the floor of the showrooms, and with lower sales numbers, it stands to reason they can save additional money by decresing the service and parts staff, lower parts inventory overhead, etc. Heck, I bet you if G.M., Ford and Chrysler could get every one of their vehicles to have a $1,000 repair required within 6 months or 6K miles of the warranty expiring, they would all be in the black, stock prices would be up and you wouldn't hear of any more silly planty closings! On a more serious note, what the heck can be taking so long at the dealer to get this thing repaired? Are they not working on it at all, or not being able to figure out the problem, or not able to get parts, or what? What have they told you is the status of your vehicle? Quote Link to comment Share on other sites More sharing options...
Guest " " Posted September 21, 2006 Share Posted September 21, 2006 Champagne taste beer budget Dealer ships book almost all their blocks of service time as tight as possbile for regular scheduled maint. So if you have 99% of your service blocks booked, unscheduled maint has to compete for the few service time blocks that are avaialbe. Follow up calls are a waste ot time, calls go right to voice mail, no one ever returns your calls. Quote Link to comment Share on other sites More sharing options...
oldbuckster Posted September 22, 2006 Share Posted September 22, 2006 And they wonder why they lose money...........for the price one pays today, there should be no trouble.....quick to do service work......slow to do the rest......warranty work is like pulling teeth......The Big Three are beginning to look like the Small three dressed in RED.. Quote Link to comment Share on other sites More sharing options...
Champagne taste beer budget Posted September 22, 2006 Share Posted September 22, 2006 It may have been a couple (8) years ago, but I've worked in the dealership enviornment for 6-7 years, Cadillac, Chevy and Toyota. Unless something is drastically different, someone is blowing a lot of smoke if they're saying they block out 99% of their billable time for scheduled maintenance or warranty work. We had a couple few guys that needed experience, they did most of the 30, 60, 90K services, gravy work once you get used to what you need to do, they had high billed hours but lower hourly pay. A couple guys did warranty work, the rest did regular billable repair work, where the service dept made the money. Granted, they made money on the scheduled stuff, but the high tickets were always general repair. Don't take this as that I'm trying to argue your point, but rather the dealerships reasoning they haven't gotten to your car yet. If I couldn't get a real person to talk to me about what is, for most people, the 2nd most expensive thing I own, I'd be in there that day to get it to a different facility. I hope you get it resolved soon, Being the one that has to make the call to a customer when a vehicle isn't going to be ready when expected, I fully realize how much people depend on their vehicles and how much of a hassle it can be without one for any time at all. Good Luck. [] Quote Link to comment Share on other sites More sharing options...
Guest " " Posted September 22, 2006 Share Posted September 22, 2006 Champagne taste beer budget As a retired industrial operations manager, I fully agree with you. My expectations are set pretty low for ford right now, so they can certianly come out shining. The first 2 of the cars I presently own were bought at ford. At the time I bought them, the show rooms were pretty much empty, plenty of cars, and sales staff. At the time, I attirbuted the slump in customer count to the recall that was happening for the goodyear tires. I got 0% financing, $4000 off due to the cars being 0 mile left overs, and the max tradein value on the 2 cars I was trading in. There were a few other discounts that got slipped in as well. However, the addition 3 cars I have now, bought since that time has changed my view. While, I usally start out at ford to get a deal going, They seem pretty much set on doing leases. The service department is basically impossible to deal with, and I only go there if I am held hostage to due so. My inital view has since changed as a result of relationships I have with ford's competitors. Of the 5 cars I own, customer service relation ship rankings would put audi 1st, kia 2nd, chevy 3rd, ford last. I recieve unsoliciated letters and follow up calls from audi, kia, and chevy. I have been standing in the ford service department and tried to call the service department, and after noticing the phones don't ring, ask why, and get told all calls go to voice mail, leave a message and someone will call you back. Quote Link to comment Share on other sites More sharing options...
Champagne taste beer budget Posted September 22, 2006 Share Posted September 22, 2006 I recieve unsoliciated letters and follow up calls from audi, kia, and chevy. I have been standing in the ford service department and tried to call the service department, and after noticing the phones don't ring, ask why, and get told all calls go to voice mail, leave a message and someone will call you back. Excuse me, but from my position that is appaling and pathetic customer service. I do call backs as often as I can, with a nod to new customers when time is tight, but ALWAYS answer the phone, I may need to put someone on hold if I am already on another line, but not usually for more than 30-60 seconds. I'm amazed your shop has any service work. Does your brother work there and get you 120% off all repairs? Just curious why you'd expose yourself to this sort of treatment. Get that sucker out to someone that appreciates their customer base!! Quote Link to comment Share on other sites More sharing options...
Guest " " Posted September 22, 2006 Share Posted September 22, 2006 Unfortunately, there is only one dealer ship in the whole county. Closest other one, is out of state. And I really try to minimize my exposure to these folks. These folks are apparently making it off leases and booking scheduled maintenance. I'll stop by and do a face to face sometime on saturday. Quote Link to comment Share on other sites More sharing options...
Jay481985 Posted September 22, 2006 Share Posted September 22, 2006 My inital view has since changed as a result of relationships I have with ford's competitors. Of the 5 cars I own, customer service relation ship rankings would put audi 1st, kia 2nd, chevy 3rd, ford last. I recieve unsoliciated letters and follow up calls from audi, kia, and chevy. I have been standing in the ford service department and tried to call the service department, and after noticing the phones don't ring, ask why, and get told all calls go to voice mail, leave a message and someone will call you back. Wow kia 2nd...... who would have said that 5 years ago! Also my friend owns an audi and has said it is dependant on audi dealers..... I remember he said that one audi dealership installed something backwards and they would not fix it for free and would charge him labor and parts.... while another dealership he went to went, that ain't supposed to be like that, warantee serviced for free. And the dealership that installed in backwards is currently also suing him for some "damages" that were noted on the loaner carhe was given already.............. Quote Link to comment Share on other sites More sharing options...
Champagne taste beer budget Posted September 22, 2006 Share Posted September 22, 2006 I really do feel for you, guy. When my wife hears her friends tell of poor service for their vehicles, she reminds them that she sleeps with her warranty. [] She usually gets things fixed the same day they fail. Quote Link to comment Share on other sites More sharing options...
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