Setzer Posted September 23, 2006 Share Posted September 23, 2006 So, I'm trying to get warranty help on my ProMedia 2.1's and over the past 3 weeks I've emailed tech support both using their email address, support@klipsch.com and their online form -- I've done the 3 times and haven't received any type of response. I understand they might be busy so I didn't expect an answer right away but 3 weeks and I've heard nothing is a little ridiculous. Here's my problem, I was relocating my computer along with the speakers and subwoofer to another room. I went to disconnect the cable that goes from one of the speakers to the Preamp input on the subwoofer. When I pulled the cable out the metal end of the connector seperated from the plastic housing leaving the metal part of the connector still in the preamp input socket. I had to actually get some pliars to remove it from the preamp input socket. I took a picture of what I'm talking about.... I thought maybe I could just get a replacement cable but it seems the other end of this cable is attached internally of the speaker. I'm posting this so maybe someone that works in tech support will see this or if someone here can help me get in touch with Klipsch I would greatly appreciate it. Thanks! Quote Link to comment Share on other sites More sharing options...
Setzer Posted September 24, 2006 Author Share Posted September 24, 2006 Bump Quote Link to comment Share on other sites More sharing options...
WMcD Posted September 24, 2006 Share Posted September 24, 2006 I'm sorry to hear about this and that there was no response. Klipsch is a responsible organization as far as I can tell. One thing is that there is a section of the forum farther below on the forum menu which is devoted to Pro Media. We here are the home hi-fi gang. Big speakers and not Pro Media. On the other hand, Amy Unger is the Klipsch rep who generally monitors the forums, and I believe all subsets. I'm a bit surprized she did not pick up on your post. Perhaps with your bump, a factory rep will address your inquiry. However, let me suggest that you repost in the Pro Media section. It may get faster attention. Gil Quote Link to comment Share on other sites More sharing options...
Daddy Dee Posted September 24, 2006 Share Posted September 24, 2006 Yeh, not the usual Klipsch response. Amy is who can make things happen. I'd suggest to shoot an e-mail to her: amy.unger@klipsch.com (I think) Quote Link to comment Share on other sites More sharing options...
Moderators Amy Posted September 25, 2006 Moderators Share Posted September 25, 2006 Hi Setzer, I ususally pick up on threads fairly quickly, but you caught me over the weekend [] I apologize for the lack of response--that isn't typical of the department at all. Could you please forward me your original email, and I'll try to find out what happened? The part you need is the 2.1 control pod (it sits underneath the "main" speaker--if you push on yours backwards, it will slide out). Unfortunately, we are out of these temporarily. Please call us at 888-554-5665 to find out when they will be available, and place an order in advance. Thank you! Quote Link to comment Share on other sites More sharing options...
colterphoto1 Posted September 25, 2006 Share Posted September 25, 2006 Thanks Tom Quote Link to comment Share on other sites More sharing options...
Tom Adams Posted September 25, 2006 Share Posted September 25, 2006 There's our girl Amy! I knew she'd be by shortly- yes there ARE people at Klipsch Audio Technologies Tech Support. Michael Hey Michael.....here, use some of this You got something brown on the end of your nose. [] [] [] Tom Quote Link to comment Share on other sites More sharing options...
Klipsch Employees Trey Cannon Posted October 2, 2006 Klipsch Employees Share Posted October 2, 2006 What the heck was that about? A joke I hope? Quote Link to comment Share on other sites More sharing options...
Jay481985 Posted October 2, 2006 Share Posted October 2, 2006 trey did you get my pm? Quote Link to comment Share on other sites More sharing options...
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