UnkerWill

Hi, the Agent in Singapore refused to change my torn ear cup saying the warranty does not cover that. But if you would to submit your claim to Klipsch USA directly, they may be able to assist you by contacting the Singapore Agent. I got mine completely changed but it was not just for the ear cup torn problem. I think it would also works the same.

If you are saying the wear is because of the tear on the fabric lining at the inner side of the ear piece, you can try sewing it with black thread and a fine needle. I did mine and it looks great. It is not difficult although I must say it takes a good pair of eye sight, a firm pair of hands and lots of patience but it much more worth it because a new pair will wear off again.

Klipsch really deserves my 2 thumbs up for the way in which they handled my claim. It was hustle free and speedily resolved without any questions asked thus avoiding any unhappiness that could happen otherwise.

Finally all have been settled! Just got the broken Status Headphones exchanged with 2 brand new ones. Best part is there were no question asked - that's to me is great customer's service.

I received a great news from the Dealer saying that Klipsch USA has agreed to exchange my two broken headphones. That's excellent support service from them. All I need now is to wait for the shipment to arrive in 1 to 2 months' time and the Dealer will contact me. Hopefully all will turn out well...I will update here again when I do receive the headphones.

I was happy to receive a reply from the local Dealer with the assurance that they would look into my claim but after waited for almost 2 weeks and a telephone call to them, they told me that the claim has to be referred to Klipsch USA. But USA replied me that I should look for my local Dealer!!! Looks like they are just pushing me around.

After waited a week for answer from the local Distributor, sadly they informed me now that the matter would have to be resolved by Klipsch USA despite earlier on Kilpsch USA had replied to me when I first submitted a warranty claim that I should submit my claim to the local distributor. Looks like they are pushing my claim around.

Hi Dave and Everyone, thank you for all your suggestions. Yes, I submitted a claim directly to Klipsch directly which I have yet to receive any replies and guess what, the local Distribution finally responded to me and told me that they will see what they can do to resolve the matter. I am looking forward to it.

Hi, not sure am I the only unlucky guy who has this problem. I have with me two sets Status Headphones for a period of a year plus (one being a replacement by Klipsch Agent because of a warranty issue on my previously owned Image One which had been discontinued). I like Status so much that I bought another set but now I regret my decision. About one and a half month ago, while putting on one the headphone, the headband broke suddenly on the right side of the ear cup slightly about one inch above the folding joint is located. At that time, I did not pay much attention to it because I still have the other set but to my horror a week later the same thing happened to my the other set and the place where it was broken is identical when placing both the headphone side by side. I contacted the local Agent but was informed that the warranty does not cover this kind damage and they have classified it as "wear and tear". However, in my opinion it cannot be due to wear and tear because the headphones are less than 2 years and because I have 2 sets, I used them on rotation. To me, it seems to be a headband design flaw and of course I am unable to prove it unless more of other users are also having the same issue. So if any of you guys who are having the same issue like me, would appreciate if could le me know. Thank you.

I did make a call to the Authorized Retailer but they told me that the warranty does not cover the headband and for the matter not for any hardware issues. The warranty only covers when there are issues related to the speaker sound. Hope to get a confirmation from Klipsch themselves.

Have been using my Status headphone for about coming 2 years. While putting on, the head band it suddenly broke above the ear cup. Wondering is this cover under the 2 years warranty? Hope it does!

My a year plus Status headphone ear pad gave way recently. I observed that the leather faux covering the white foam inside is only glued together with the linen around the ear cup. To me, this not a good acceptable design (maybe because is cheaper). In a hot climate where I live, any users after putting on the headphone for just 20 mins will perspire and as such, sweat will come in contact with glued portion and thus weakening the glue and causing the foam to be exposed. For the same price or even cheaper headphones in the market, I find that their ear cups are sewn on (unlike Kipsch) which make it more durable. Hope Klipsch can do the same. Of course, I would expect the cost to go up a little but at least your users would not have to pay extra each time to replace the damaged ear pad and I understand the replacement cost is not cheaper!