Looking for a little advice on how to handle a recent Palladium purchase - part of which I received today. I thought this would be a good place to get some advice and ease my concerns.
I looked at the Palladiums P-17B's awhile back when they were full price. At that time I couldn't justify the purchase to myself. So I decided to go with the RP-160M's. I'm still happy with that purchase!
Well about a week ago I decided to pull the trigger on the P-17B's since they're on sale. I ordered directly from the Klipsch site. The speakers shipped last week and one arrived today. The first minor issue I had was the speakers left a distributor on the west coast the same day, same time (each speaker scanned within minutes of the other). One speaker went through Colorado on it's way to Virginia. The other speaker ended up leaving the west coast with the next stop in Illinois. The latter speaker is set to deliver tomorrow. A little confused about this....
On to the real issue (at least to me). After carefully opening the one that arrived today I noticed it had some minor damage. I even used the enclosed, white gloves. I unpackaged the speaker gingerly. The first thing I noticed was the protective plastic film over the Klipsch logo (top face) was folded over. Part of the film was not covering the logo. The left side of the design under the Klipsch logo was not adhered and slightly bent. I tried to gently push it back in however, it would not stay. No adhesion whatsoever. The second thing I noticed was 2 small chips on the veneer around the woofer surround. They are small but still noticeable. Am I wrong in thinking the speaker should not be like this brand new? Also, the speaker was doubled packed and both boxes were in great shape - no dents etc.
I did contact the online order support after noticing this. The lady that helped requested photos of the damage. I sent 4 photos showing the minor damage. I have not heard back yet because this was in the evening right at the end of the day. The lady that helped me was very rude and constantly talked over me. I wasn't looking for pity however, a small amount of concern would've greatly helped my worries. I may be mistaken but I believe the lady that was helping me is with Shopatron not Klipsch.
I'm not at all complaining about Klipsch's customer service because they probably haven't even had a chance to review the issue yet.
I will admit I can be a bit of a perfectionist....
Any advice on what I should expect on an outcome?
I appreciate any advice one may provide
Disappointed in Va.