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Amy

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Posts posted by Amy

    RB-1 Installation

    in Personal Music Systems

    Posted

    Have you been using the diagram posted at the top of the bulletin board, or the one included with the packaging? Use the one on this bulletin board for the Promedias...

    ------------------

    Amy

    ProMedia Tech Support

    promediatech@klipsch.com

    888-554-5665

    Volume control

    in Personal Music Systems

    Posted

    One thing I will share with everybody: no, I'm not blue!! smile.gif

    What else can I share briefly...I came to Klipsch last summer with a lot of computer experience, and have learned buckets about the speaker business since.

    And yes, I love sound systems!!

    --The Blue One

    Problems installing the CP-1 preamp

    in Personal Music Systems

    Posted

    Yes, some of those screws are on ridiculously tight.

    However, you do NOT need to remove the stand to get the CP-1 on, it just makes it a little easier. Just push the pod back as far as you can against the stand and slide it forward.

    It can be done, trust me. I've done it several times!

    ------------------

    Amy

    ProMedia Tech Support

    promediatech@klipsch.com

    888-554-5665

    Retail box

    in Personal Music Systems

    Posted

    We have brown boxes for online customers and online retailers. Most retail stores prefer the "shelf-friendly" fancier boxes. Obviously, the plain ones are more economical--that's all. If we happen to run out of the brown, you'll get the white.

    --Amy

    HOW MANY PREAMPS HAVE YOU GONE THROUGH?

    in Personal Music Systems

    Posted

    This is some thread! I'll do my best to wrap it up...

    kqew: It is possible that the store you're going through for your replacements is giving you preamps from the same batch. Although we haven't positively narrowed the problem down to a specific batch, it's certainly possible. Contact me by email and we'll work something out where I can send you one from our warehouse and see if that will take care of it. And please discontinue the rude language--it won't be tolerated on this board.

    Movie Freak: Are you going through one store in Canada for your replacements as well? We could try the same solution for you.

    It's really best to go through Klipsch directly for any warranty purposes as opposed to retailers. This way, we can keep a history of the problems you've had, test the parts returned to find out the cause and note the specific batch numbers, and work out solutions for special cases/circumstances. If we don't have documentation on problems, it hard to work out a plausible solution.

    I hope this helps. If anyone has questions or comments for me on this issue, feel free to email me directly.

    And as always, contact me about any warranty issues. There's almost always a solution to these issues that will please everyone involved smile.gif

    ------------------

    Amy

    ProMedia Tech Support

    promediatech@klipsch.com

    888-554-5665

    Powering down...

    in Personal Music Systems

    Posted

    The CP-1 does not have a power button; it has a speaker disengage button (a "mute" or headphone only button).

    The only way to power the V2-400 completely down is to unplug them, or turn off any surge protector they might be plugged into.

    ------------------

    Amy

    ProMedia Tech Support

    promediatech@klipsch.com

    888-554-5665

    Please help poor me.....

    in Personal Music Systems

    Posted

    There is an option for v2-400 in Model Number (not a 2.1 option, however...I'll get with the webmaster on that...)

    If you ordered from us, you should have gotten an email confirmation with an order number. If you no longer have it, send me an email with your full name and city, and I can look it up for you.

    If you got them through Compaq, just put "Compaq."

    ------------------

    Amy

    ProMedia Tech Support

    promediatech@klipsch.com

    888-554-5665

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