plasmadrive

I like the zip tie idea.. but when this one fell it pulled a large romex staple out of the 2.x 6 that was holding the wire next to it. It wouldn't be able to pull the wire all the way out I don't think.. Going back to my original problem, this is the 3rd speaker that has fallen from an install in 2005. Every time it is the two plastic mounting pieces that just give way. The large ring remains in the ceiling, the screws remain in the ring.. that I not the issue. The issue is the plastic that the screw heads fit into just gives way. None of it is from "excessive" vibration. The first two pretty much never got used and when they did, the volume was way down. This last one gets a lot of use from TV programming but still only has a 30 watt amp connected... Not the point either of course.. The mounting scheme they used back then is not sufficient for the application. They now use a much better system and I assume they are just taking their chances with the rest rather than a recall. My point here is that I have four in one room, replacing one is not a good option for me. If they replace one it should be all four so they match. On top of that, there is no reason in hell for them to require me to send this entire speaker back to them. I first service guy I dealt with a few years ago figured it out and sent me a new pair. This guys is being a PITA. I can just imagine if I send it back it will be lost forever. then what? 3 old and one new but not the same timbre or SPL or Freq response? If one of you is a mechanical engineer, please explain why I would need to send the entire physical speaker for them to figure out that the plastic is broken? Why would not the plastic ring, which is what is broken, suffice? I think they are just being difficult intentionally. So, I now have to go back to all my speakers again, pull them out of the ceiling and inspect the mounts. Then I need to make sure my method of fall restraint is good enough because obviously their mounting system is not. Not what I should have to do. It is time consuming and makes a mess. I have already repaired the tile and have not asked them for any compensation.. I just want the mount and grill replaced.. Perhaps if he pushes this and requires me to send it all back, I will demand compensation for the repairs to the tile and for my time to insure that none of the others will fall. Getting ticked off as you can imagine.

The hole in the ceiling is the right size and not the issue. The issue is the plastic just gives way. There are only two screw points that hold this up and those both have broken. The picture is of just one side, the other is identical. Same issue with all that have fallen. The screws are hand tightened, no screw gun. They have been up for years, but this is dangerous. We have 4 mounted in a garage and they are over some expensive cars. No excessive vibration. As a matter of fact, the two that fell a few years ago were hardly used at all and never loud. They also were not playing when they fell. This one that fell was in the kitchen and no one was even home... no noise playing. If vibration killed this, then the design is flawed. I am very annoyed at the person at Klipsch that wants me to send the entire speaker back to them, at my expense of course, so he can determine what happened. WTF?. All he needs is the plastic ring but he won't have that. No matter how much I try to reason with him, he still insists on me sending the entire thing back. Any mechanical engineer would tell you the speaker itself plays no part other than the weight and won't help determine anything. I don't want to lose this speaker because it still works fine and there are 3 more in this room. They can't match it because they are no longer made. I just want a new mount and grill to match the old one that got dented. I would just bet sending that speaker will lose it forever and they will not replace all four, so they match. Not very bright for a company that is supposed to be sound savvy. (unless something has change in sound design since I was a contractor) When one falls on a person or a granite counter top, they are going to have a law suit on their hands.

I know this is an old thread but it has happened again with an R-3800-C. This time fell to a tile floor and busted some tile. The speaker survived it appears but the plastic around it is all busted up. I have entered a new ticket, but damn this is dangerous. When I inspected them all after the last time I came up with the idea of fastening a nylon string to the basket but I figured that out after I had inspected this room. I didn't realize I hadn't gone back and put that string in.. but I will now. This should never ever happen.... The plastic just gets old and brittle and just lets go.

After a few emails with Klipsch they finally replaced my two bad ones. They told me they had not heard of that happening very much. The new replacements have a better system to hold them in. They have 4 dogs that are much heavier.. I also used a piece of string tied to the basket and a rafter as a safety just in case. I used string so I don't get buzzing or vibrations from metal straps or cables. Nylon should hold them just fine should they fall again. I have about 14 pairs of various Klipsch ceiling speakers and they all mount the same. I have inspected most of the others and so far they seem OK.. But you never know what may happen.

Mine were in for several years without issue, but now I have had two fall in 6 months. I wrote Klipsch and they responded with questions that I answered but have not heard back in the last two days. They told me this is rare.. but it only takes once on someone's head or on a $60,000 car to be a serious issue.

Has anyone else had Klipsch ceiling speakers fall out of the ceiling? I have had two of them in different locations in the same house over the last 6 months where the plastic molded part (made in China) that holds the screws failed after having been in for the last several years. The latest failure ruined the crossover and some picture frames which where on a cabinet. Luckily no one was hurt. I am very concerned because I have about 15 pairs of these thru out my house and garage. Someone could get seriously hurt as well as possible damage to cars and/or household items. I am the licensed contractor that installed them so I know first hand that they were installed correctly. This was not a vibration issue as they are seldom played and never loud.. One was in the attic and one in the ceiling on the first floor. In both cases the plastic litterally just failed and the speakers fell out of the ceiling. This latest happened Friday night (this is Sat) so I have not talked to Klipsch yet, but I have sent them an email. I would be curious if anyone else has had this issue. Could be one heck of a liability issue for Klipsch and installers. Craig