[Bar 48 Firmware Update Not Working]

I have not called technical support. Do you know if this is a common problem? Has there been a fix identified in the past? I haven't been able to find anybody with the same problem. I'm going to try a few different USB drives tonight.

[Bar 48 Firmware Update Not Working]

I have followed the directions on updating the Bar 48's firmware to 1.1 exactly multiple times, and I can't seem to get it working. I have formatted the flash drive to FAT32, the update file is in the root directory, I plug the soundbar in while holding power with the USB inserted, and I am still not seeing the status lights. Is this a common issue? Is there a better workaround to update the soundbar? Should I try a different flash drive?

 

I don't know how to be more specific than "I have followed the directions, and it is still not working."

 

Thanks in advance!