[Cannot update cinema 800]

On 4/28/2022 at 9:14 AM, RandyH said:

klipsch tech support handles the  USA   but I will keep my fingers crossed  ,that they can help you , as well    try to reach out to the klipsch distributor in your Country , they should be able to support you right away

 

After contacting Klipsch Customer Service, they noticed me that they are updating firmware update flow so that the link of firmware update  cannot be access yet.

 

Thanks for the reply, will wait Klipsch to finish link update of firmware update.

 

[Cannot update cinema 800]

8 hours ago, RandyH said:

@Ashley      Let's try this ,

 

here's a link to klipsch Customer Service ,   fill the form ,  add your email  , and all your contact information  , mention the product you are using ........the Cinema 800 , indicate the problem .....you're having and request that they send you the link by Email , for  the Firmware upgrade on a File that you can download directly via your Email /PC , laptop .

 

  ▶️https://support.klipsch.com/hc/en-us/requests/new

 

Thanks a lot, will send the request ASAP~   Hope the link can be accessible soon.   

[Cannot update cinema 800]

8 hours ago, RandyH said:

where are you located ?  EU/Canada .............USA   ?

um... Asia currently.

[Cannot update cinema 800]

2 hours ago, RandyH said:

https://support.klipsch.com/hc/en-us/articles/4406894205460-Cinema-800-How-to-Check-Firmware-Versions

 

https://support.klipsch.com/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.klipsch.com%2Fhc%2Fen-us%2Farticles%2F4406163207316

Thanks for the information, I'm not sure why the link does not work on my side, both of them show error after clicking.

 

https://imgur.com/a/Byz8JWl

[Cannot update cinema 800]

9 hours ago, billybob said:

While we are waiting, do a search on the 800...may be of some help.

Thanks for the suggestion, will keep searching and waiting~

[Cannot update cinema 800]

Hi~

 

I am a soundbar newbie, it's my first time to update soundbar and it makes me feel really really hard.

 

My cinema800's  firmware is pretty old (MCU v76 and DSP v4.4), sometimes it becomes silent for a longtime, so I try to update it. Cinema 800 is already connected to WIFI but automatic update seems not work. The link below is the only article I can find to update cinema 800 locally but it's dead.

 

https://support.klipsch.com/hc/en-us/articles/4406163207316-Cinema-800-Firmware-Update

 

Is there any other update flow article for cinema 800? Thanks.