[Cinema 600 Sound Bar Thread]

2 hours ago, KevinB said:

 

I was provided a Cinema 600 warranty replacement for my BAR 48 which had a multitude of issues. The BAR 48 was supposed to support Dolby Digital Plus which can provide CD quality audio but it never worked. I was never able to get Dolby Digital Plus working with my Cinema 600 then Klipsch admitted that the Cinema 600 doesn't support Dolby Digital Plus so the replacement didn't provide the same features that the BAR 48 was supposed to provide. Before I could discuss the matter with Klipsch, the Cinema 600 dropped dead!

 

Long story short, I now have a Cinema 800 and still using the same Surround 3s that I purchased with my BAR 48.

 

Most of My BAR 48 issues appear to have been resolved in the Cinema 600 and now my Cinema 800 supports Dolby Digital Plus and Dolby Atmos. The Cinema 800 is everything the BAR 48 should have been!

 

The Cinema 800 has had its issues, most of which have been firmware related. Klipsch has just provided me with their latest firmware update which looks very promising. While the crackling sound you hear may be due to an issue with the Surround 3s, some customers have reported that issue has been resolved with the latest firmware update to their Cinema 800 soundbar which will also update the firmware in the Surround 3s.

 

I understand your issues trying to get a warranty exchange on your Cinema 600. Klipsch may be more sympathetic if you explain that you had a BAR 48 with many issues, that you purchased the Cinema 600 as a replacement and didn't seek a warranty replacement on your BAR 48. You may still be able to return your new Cinema 600 to Best Buy and wrangle a Cinema 800 as a replacement from Klipsch, if you are lucky.

 

Let us know what transpires.

I already spoke with the Klipsch reps who offered me 10% off a product of my choosing. It was a nice gesture but ultimately throwaway since product prices have increased drastically in the last year. 

 

That said, I did purchase a replacement. See my follow-up post for details about it; was interesting to say the least.

[Cinema 600 Sound Bar Thread]

Update: My local Best Buy had a Cinema 600 in stock so I went ahead and purchased it since I suppose I can't learn my lesson and I desperately want Klipsch to be my brand, having used them almost exclusively since the early THX Promedia days.

 

Anyway, I was comparing this new 600 to my old one and found something very interesting. On the back of the bar (as well as on the box), the model number is listed "Cinema 600-2". Oddly, on the back of my broken soundbar, the version is listed as "Cinema 600" which leads me to believe that there was, in fact, some kind of model update in the last year. Hope so, anyway!

 

That said, so far, so good. My Surround 3's connected straight away (they were fussy getting connected to the old bar) and I'll be damned if the whole setup doesn't sound just a little better to boot. Also, the remote has a different feel than the previous one with the finish being more matte and  the buttons have a distinct "clickiness" to them that was missing previously (that's a good thing). I'll keep everyone posted.

[Cinema 600 Sound Bar Thread]

I purchased a Cinema 600 soundbar in May 2021, which just died. Red light, won't power on. Went through the FW upgrade steps, still nothing; it's dead, Jim. I contacted Klipsch support and they wouldn't honor the warranty because I bought it open box through Best Buy which, honestly, is crap (but I get it). Worse, the Cinema 600 replaced an equally faulty Bar 48.

 

Looking around the internet, I see a litany of similar stories and stumbled upon this (https://www.channelnews.com.au/is-the-klipsch-cinema-600-soundbar-being-recalled/) which leads me to believe this isn't isolated at all and Klipsch probably knows it.

 

Here's the thing: I purchased the Surround 3's so I have the set up for a decent enough 5.1 should I choose to replace the Cinema 600. My question is: has the Cinema 600 been improved? Was the power supply issue addressed (which supposedly leads to the red light issue)? Will my Surround 3's still crackle and disconnect all the time if I purchase (yet another) Klipsch soundbar?