[Cinema 600 Sound Bar Thread]

21 hours ago, OO1 said:

call klipsch in Romania .hopefully they have tech support in Romania  

 

I actually opened a ticket on the official website, but did not get a long way.

[Cinema 600 Sound Bar Thread]

On 8/13/2023 at 10:01 PM, Bricemb96 said:

Did you buy your directly from Klipsch or another retailer?

I actually bought it from a HiFi specialized online store here in Romania.

 

So not directly from Klipsch.

 

I am attaching a screenshot from the Klipsch Connect App, Product Information section.

[Cinema 600 Sound Bar Thread]

11 hours ago, KevinB said:

If you wish to submit a bug report you should Submit a request to Klipsch Product Support.

 

yeah... did that the first thing I noticed the behaviour, but for some reason the Support person gave up on me

 

 

And then I came here to see if someone can try or is willing to reproduce my issue and compare results.

 

It's not a big headache, but for this price range I would expect a little more quality software.

I'll wait, maybe there will be a FW update in the future and this will be (directly or indirectly) fixed.

 

Thank you for the help and patience!

[Cinema 600 Sound Bar Thread]

17 hours ago, KevinB said:

Hi @Dogatos and welcome to the Klipsch Community forums.

 

I have good news for you: This is normal! See this knowledge base article.

Cinema 600 - Turning Virtual Surround Sound On/Off

 

While you are at it, have a look at the other Cinema Series articles. There is a lot of useful information there.

 

Thanks!

 

Yes, I have seen the note

"Please Note: Virtual Surround mode must be enabled with each listening session. The sound bar will not automatically resume Virtual Surround mode after it has been powered off and then powered back on again."

 

However, if you look at my bug report (Note no. 1), the feature itself is enabled after the on-off-on cycle, but the LED indicator itself isn't.

[Cinema 600 Sound Bar Thread]

Hello! Anyone with a Cinema 600 can reproduce this bug, or is it only happening to my device?

 

Title: The ((SUR)) LED indicator is not ON after an on-off-on cycle

 

Environment:
Soundbar: Klipsch Cinema 600
Model Number: 1068777
Firmware Version: 23.0.1
MCU Firmware Version: 65.0.0
Hardware Version: 2
TV: Sony Bravia TV
HDMI ARC connection

 

Prerequisites:
1. Make sure the Output from the TV is set to Sound System, and that the Soundbar is the default output source.
2. Make sure the Soundbar's LED Brightness setting is on High or Low (not OFF).

 

Steps to Reproduce:
1. Turn ON the TV
2. Turn on all 3 options on the Soundbar - ((SUR)), Dialog, Night
3. Turn OFF the TV
4. Turn ON the TV

 

Expected Result:
All 3 LED indicators on the Soundbar - ((SUR)), Dialog, Night - are lit up

 

Actual Result:
The ((SUR)) LED indicator is OFF. Only 2 LED indicators on the Soundbar - Dialog, Night - are lit up.

 

Notes:
1. The ((SUR)) feature, even though the LED is OFF, is actually enabled. You can tell by the way the sound comes out of the soundbar, and also by the fact that in order to turn ON the ((SUR)) LED indicator you need to press twice on the remote's ((SUR)) button.
2. This happens also when at Step #2, only the ((SUR)) option is enabled.