Setzer

Bump

So, I'm trying to get warranty help on my ProMedia 2.1's and over the past 3 weeks I've emailed tech support both using their email address, support@klipsch.com and their online form -- I've done the 3 times and haven't received any type of response. I understand they might be busy so I didn't expect an answer right away but 3 weeks and I've heard nothing is a little ridiculous. Here's my problem, I was relocating my computer along with the speakers and subwoofer to another room. I went to disconnect the cable that goes from one of the speakers to the Preamp input on the subwoofer. When I pulled the cable out the metal end of the connector seperated from the plastic housing leaving the metal part of the connector still in the preamp input socket. I had to actually get some pliars to remove it from the preamp input socket. I took a picture of what I'm talking about.... I thought maybe I could just get a replacement cable but it seems the other end of this cable is attached internally of the speaker. I'm posting this so maybe someone that works in tech support will see this or if someone here can help me get in touch with Klipsch I would greatly appreciate it. Thanks!