rickth1

I have a iFi I bought last Nov through an Amazon store. It stopped working after a few weeks (as discussed here http://forums.klipsch.com/forums/thread/866995.aspx ) The store sharpdeals76@gmail.com (an Amazon store) sent me a replacement dock after saying they could not fix it (assuming they tested it on one they had and got similar results). Now, they want reply to my email. I talked with someone at Klipsch support who said the only authorized seller of the unit is Amazon itself, and not any other seller on the Internet, including an Amazon store. He said it could be the sub woofer and he could sell me one for $110. This is a Klipsch product that doesn't work. It seems really shady to say a warranty is no good unless you get it here, or here, but not there. This is not a car, but a low price consumer good. How is a consumer supposed to know this info? Obviously I am naïve, I freely admit that and screwed by Klipsch, in my humble opinion. So, my options are to risk $110 to try and see if it might be the sub woofer, or put it in the garbage and call it a ridiculous experience, and never touch this companys products with its limited (to put it mildly) warranty again. It was a new unit. It doesnt work. I wasted $300. Any opinions? I used to love Klipsch.. they make great sounding equipment. But.. its not worth the risk buying their product since you have no idea if they will honor the warranty. Sorry, I realize I am ranting, but I just realized I have no options but the garbage can, I'm not spending any more money on it.

I am surprised how personally people are taking this. I have no idea what the issue is, I am an end used, not a technician. I said it seems like a design flaw.. maybe a component problem with a limited batch of whatevers.. based on my experience with the iFI and what I have read on this forum. I don't care what the problem really is, and I have no intentions to insult anyone. I simply have had this iFI system since Nov and have only heard it for a few weeks. The first base died, then a second base died. That's all I know. I looked on this forum and read the same description of breakdowns. Maybe it's my personal electrical energy field blasting it into a parallel dimension, along with a few other humans with similar energy fields.. beats me. But, when several users report similar issues, there may be an issue with it. Great companies have flawed products from time to time. If it is just one bad component, that can be labeled a design flaw. I have made my living as a designer for 35 years, and I have made design errors in product specification before.. that's life. Something seems off here, that's all. Rick Thompson http://thompsonplans.com

Sean.. basically the same description I have read elsewhere ( i-Fi volume control malfunction ). All was well and then the sound started jumping from one small speaker to the other as you turn the volume control, and nothing from the base.. most 0f the time. Very erratic jumping around and at a high volume. However, the last time I tried (the second base) I just got erratic static from the iPod. I can connect my computer and since I can turn that volume down I can sometimes fuss with the base volume enough to get the sound out of all speakers, but it is not a sure thing.. and tedious. I really do love the sound for what it is. I tried the Apple iPod speaker system and I like this one so much more. I don't want to give up on it, but I would like to feel confident I can get one to last fro a long time.

I really hope you are right, I love the sound quality. It is worrisome that there are so many complaints on the docks. Most people wouldn't even realize or seek to find a forum to check on this issue, so I don't agree with that logic, nothing personal:) "We" are not the norm. There are often products that have flaws... there just are. I truly hope this is not one, but I am concern I spent this much and it might have such a limited life. I've had 2 die, others seem to have had similar experiences in the same way. The breakdowns are described in the same way. Klipsch can't keep up with replacements. That's not good. Produce loyalty is nice to a certian expent. I love my Macs too, but Apple can be tricky and they do get caught. I love Apple.. the stock has treated me well. but I can acknowledge they can and do screw up. You don't necessarily hear about it unless you go to the forum. Same with Archicad, the CAD program I beta test and use everyday. Sometimes they just don't get it right, and all the loyality in the world doesn't help. I love my Genisis 501 speakers, but the early models has issues with the servo amp. I still love them... best sounding speakers I have ever had, but they had a design flaw. Fortunally they still make the speakers and you can get the upgraded amps. It seems Klipsch is dropping this produce and I have one that I can't use. Best wishes to you

Jay... while I appreciate your perspective, I am aware of many.. many products brought to market in my lifetime (57 years so far) with some design or production flaw. Unfortunately these things happen. I happen to use many electronic devices daily, I am right now actually... and the iFI dock stands out as a product with issues. If the reports on this forum don't illustrate the issue to you and you see it as user error, well, thats you perspective, but products can turn out bad sometimes, even by good companies. Often it takes a class action suit to make the companies own up to the issue, for example many computer companies have gone through this. Since this is such a small user base that probably want happen, but I am hoping Klipsch will do the right thing which seems to be take them back (since it seems they are discontinued so there want be a redesign). This product must have a design or production flaw or there would not be so many complaints. I am very good with my electronic devices. I love them and treat them well. There is only so much you can do really. You plug it in, insert the iPod or connect the computer and it works or it doesnt. No tossing it in the air or pouring water on it. It just has a major issue somewhere that breaks the volumn/balance control. It is a physical issue, not a mental/emotional defect of the user. I am curious why you are so defensive about this, it's just my perspective based on my experience?

I am on my second dock. The first one lasted over a month, the last one only a few days. I was getting very worried I was stuck with a poorly designed product, but I feel better after seeing this forum and that repesentives are actually montoring it and repling... thanks My question is... after reading that I am not alone and many have bad docks, are they being redesigned with new components since it is obviously a defective product? I am tempted to send the whole thing back for a new one, but it would have the same dock, and they are crap.. so why bother. I would wait 3 months for a new one if they are improved. The system sound great, but it is ashame the dock is defective. I am even more worried about the dock after the warrenty goes out. This could be rediculus keeing it running. Another question.. will the Apple dock work with it? I just read that these are discontinued. This concern me, and I think I know why they were dropped.. they don't work very long. Help please.. what can I do with something I bought last Nov and have only been able to hear it for about 3 weeks now? This is very frustrating. I don't have the box and that seems to be a requirement to return. thanks