smijus

dgoreck, I appreciate the response, but the fact remains that Klipsch markets itself as a high end speaker manufacturer. If a product is made that doesn't quite meet those standards, then I would expect at the very least, that the company itself would lend a hand with the diagnosis of the issue. I'm somehow doubting that the issue is simply a 0.01% issue considering if you talk to customer service, they claim that this is a "common" issue. I certainly appreciate the help of all the "technical people" as it was there input that allowed me to go in and fix the system myself. I guess in short I'm just a little disappointed that this issue keeps popping up even after sending it in to Klipsch for service. I guess it's just a lesson learned...

I understand that you have sold a lot of these system when compared to other products, but "But please do not compare these speakers with rest of Klipsch products." may be the worst possible thing you could have said... If you don't want these speakers compared to the rest of the Klipsch line of products, then don't put the Klipsch name on them. Inherently, if you put your company name on something it will be compared to everything else you make. Why does the Ford pinto come to mind. If you are going to make a product, and charge a premium price for the name on the side, then you need to make sure the product is up to the quality standards of the rest of your product lines. I have sent my system in twice to be repaired by Klipsch, and both times within a year, the same issue had returned. I love my speakers when they work, but that is becoming a less and less dependable scenario... If you want the Klipsch name to be attached to great products and customer support, then you need to take care of the people that buy your products. Simply admitting that there was an issue would be a huge step forward. Coming from an industry that is very customer focussed, I can tell you first hand that for every customer that feels wronged, your net promoter score, or the willingness of those people to suggest your products, drops very quickly. I highly doubt anyone from Klipsch will actually read this, but sometimes there is more to business than just making money...