brian_k

I fixed mine too... by replacing them with a pair of Alesis M1Active 320USBs. Now they work perfectly!

It would have been nice if Klipsch had replied with the DeOxit fix months ago when I contacted them, but they didn't. Instead, they told me to pay to have them fixed. I didn't see this thread about the DeOxit fix (I didn't know Klipsch had forums) until recently. By then, I had already yanked the amplifier out of the enclosure (Klipsch said they would not ship replacement pots either,) and turned the PMs into passive speakers for an external amplifier, as the drivers and crossovers are still good. I ended up replacing them with a pair of Alesis, which I'm guessing will last a lot longer than 14 months. Once again, my problem isn't with them building a faulty product--that happens. My problem is with their "it's out of warranty, so you're screwed" response, and their inaction and apathy. I expect this kind of customer service from some no-name company based in China, but not from Klipsch.

Another "me too" reply. My PM 2.0 speakers lasted about 14 months. I realize I can fix them temporarily with the DeOxit, but I really don't think I should have to. $100 speakers should last longer than a year. I have two pairs of Yamaha speakers. While neither of them sound as good as the PM 2.0s (while they worked,) they have also lasted me 12 years with no problems, and the more expensive pair only cost $60. The fact that Klipsch made a bad product is no big deal. I'm sure most, if not all, manufacturers make a lemon every so often that dies prematurely. What really angers me is the way they've handled it. When I emailed Klipsch and mentioned that they were out of warranty, I was told that I should send them somewhere else for repairs, which I would have to pay for. I asked if they could just send me a replacement potentiometer so that I could solder it in myself and was told that they don't do that. The reason I picked Klipsch after carefully evaluating my choices was because I assumed: Klipsch made a better product They would stand behind it if anything went wrong, even if it was out of warranty Being wrong on #1 is no big deal, but Klipsch's apathetic response to it was really disappointing. I bought the PM 2.0s thinking that I'd be able to use them for 10+ years, just like the Yamahas, only with better sound. I only got one year out of them. This was my first Klipsch product, and it is most certainly my last.