Jgary

Follow up to my speaker problem...I tried DeOxit and while there is still a static sound when turning the volume knob, the right speaker no longer cuts out. Good enough since I use a inline volume control instead of the knob. Hopefully this fix lasts.

I emailed customer support expressing my dissatisfaction with how they have handled this problem and that I would not buy any more Klipsch products. I received the following response: "An option would be to airdust the inside of the master speaker and volume control knob. Use canned compressed air. To do this, remove the grill and the 10 screws on the faceplate of the master speaker. You will then be able to carefully pull the faceplate out and expose the inside of the volume knob. Airdust that entire area. That may solve the problem altogether. If you have any other questions, feel free to ask. Just in case that does not work I am posting a link below to our clearance website where you may purchase a new set for only $50.00." I can't believe they would suggest that I buy another pair of these faulty speakers from them!! Last year I had a Line 6 Guitar Port that went dead one month after the warranty went out...same as these Klipsch speakers. I contacted Line 6 and even though the warranty had just expired, they still sent me a replacement for free. That's great customer service and they won me over despite having a faulty unit. Klipsch has what looks like a widespread problem with these units and they offer no acceptable solution. I now have to buy a $15 cleaner and hope it fixes the problem. When I someday spend another $2-3000 to replace my current home theater speakers with another set, Klipsch will be out of the running over bad customer service on a pair of faulty $100 speakers...smart business plan.

Just adding the the other responses...I purchased my speakers 13 months ago and have started having the same problem...static and right speaker cutting out related to the volume knob. I'm going to try the DeOxit, but must say I'm very disappointed with the way Klipsch is handling this problem and will not be purchasing anything else from them.