For whatever it's worth, I fixed mine easily with a $10 bottle of contact cleaner from Radio Shack. (As others have suggested on this thread and elsewhere)
Had speakers since 2007. Used and loved occasionally - not my main home listening setup, but I've used them for travel and parties and such and was in love with the sound and lack of need for a subwoofer.
Symptom: The usual "scratchy noise when turning volume knob" thing others have mentioned. As of yesterday (July 2011) the left speaker cut out entirely and getting sound out of the right speaker was problematic. I tried several cables and audio sources to determine it was the PM20's and not the sound sources.
Solution: Remove faceplate, couple sprays of contact cleaner into the pots, rotated each knob 25-50 times until I could tell (by the newly "loose" feel) that the solution had worked its way into the pots.
The problem is now totally fixed. Back to "Day 1 out of box" functionality. Hope one more piece of anecdotal evidence is helpful to somebody out there.