Hi,
I'm a french customer (sorry for my english), I bought a Custom 3 in May 2008. I'm fond of that product.
Every day on my way to my job, in the subway I listen music with my Custom 3 with a Iriver Clix². It's clearly perfect, speaking of the sound quality and the noise isolation. When i exit the sub i put my hearphones in the carrying case. So, the only moment when they aren't in the case is during the subway travel where they are in my ears and the player is in my jacket pocket.
Yesterday, when i turn on my IriverClix i observed that the sound was very far away, when i came back at home I tested it with another hearphone and it was OK, so the problem is not from the player but from the Custom 3. I also remarked that if I push just a little on the PVC Wireguard (the end of the jack just before the wire) the sound come back to normal but i can't always maintain it like that, it's not the normal way to use it.
Is it normal with my use ?
What can I do to fix it (contact support or something else) ?
Thanks for your responses.
Best regards,
florentM