naddy

What does the new packaging look like? I just received a warranty claim on my X10s for the same issue, but the packaging looks exactly the same as my original pair that had the strain relief issues. Yet they assured me that it was the newer material?

Hi Amy and Professor Thump, I just received my image x10 earphones from authorized dealer amazon.com. However, the packaging still says just Image and not Image X10? Does this mean this is an earlier version of the image x10 earphones? I have read that the earlier versions had issues with the strain relief splitting on the cables and that klipsch started using an updated cable on newer versions to address this problem. So my question is do all the image x10 earphones come with packaging that just states Image and not Image X10 or does this signify an earlier version of the image x10 earphones? And if it is an earlier version, should I return them and request the newest version with the updated cable? Also, I have heard that the x10s now come with a shirt clip, the package contents on the box I received does not show a shirt clip included, do they now come with a shirt clip? Thanks for the support!