Klipsch SUCKS. I ordered the amp/crossover assy last wednesday. Didn't get a tracking number by email. Rechecked the email with my order info Friday AM and in addition to not finding a tracking number there, i did find that the description for the part was for a sub-10. So i called to see what the deal was. They screwed up and (1), it didn't ship (of course it would have been the wrong number anyway) and (2)they def ordered the wrong part. Turns out the correct part number for the sub 12 is $4 more- no big deal but they were not appologetic for either mistake and were not interested in helping me out with expidited shipping (since i would have ordered it 3rd day if there were the possibility i wouldn't get it this week). So they charged me the additional $4 ($164.00 total) and assured me it would ship Friday since it was before noon. I decided to ck this morning since, the second time, no tracking number email. I am now informed that the Sub-12 parts are on backorder and won't be in for a couple of weeks (no firm time-table though. Could be 2 weeks, maybe 3, who knows- its coming from China). The guy was not very helpful and was not willing to expidite the order when it comes in either. I can't get the parts anywhere else obviously. Wondering when they were going to let me know the parts were on backorder? There only response was that they can refund my money but i'd still be stuck with a non-operable sub. Am i out of line in being a little pissed here? Their customer service sucks and i doubt i'll buy another Klipsch product even though i have always been pleased with the hardware. How can a company of this size not have spare parts stock for an integral component like this anyway.