I've read about many problems with the wires. I have to keep playing with the wires to get sound, even though I didn't move them in the first place.
I tried cleaning the plugs as described; the problem persists.
I'm not comfortable messing with solder and such. And of course I don't want to void my warranty.
Should I request that you send me new wires? Will that help?
Thanks in advance,
Robert