samcaslin

Hi, Thanks for posting. I'm pretty sure its not a klipsch employee...The guys name is Ed Corkery and his email address leads me to believe he works for tns ditribution. I really am at a loss to do here. He doesn't seem very willing to help me out. Is there anyway i can get my product repaired through klipsch without dealing with this guy? I can post the emails that i have recieved from him (he no longer seems interested in even replying to my emails) they are pretty blunt. Sam

Hi Everyone, I have had my Klipsch Image X10 headphones for over a year now and have been really pleased with them. After 6 months of owning them though the rubber where the wires meet the headphones started to perish where it is sealed. No worries. This manufacturer fault will be covered under the warranty. Unfortunately I purchased my headphones in the states (I live in the UK) and the Customer support guy is quite possibly the least helpfull person I've ever dealt with. He is saying that I need to go back to the store they came from even though its in the US! I have responded that its not the easiest thing to do and asked if there was anyway i could just send them to an address closer to home but now he won't email me back. I'm not gonna spend £500 on a flight to the states just to take back some headphones which (frankly for the premium you pay for them) shouldn't break in the first place. After doing further research i found out this was a common fault (http://forums.klipsch.com/forums/t/117456.aspx). I have to say that in the past when i have spent less money with other companies and experienced problems with build quality the customer care team have bent over backwards to sort the problem out. Has anyone else dealt with the support team in the UK and had better luck than myself? Thanks for any help.