Trey, it's hard to tell exactly what's "not working." Both drive units, woofer and tweeter, are producing sound. It's just substantially down in level and very "tinny." If I bump the unit while playing it stops and my amp's protection circuits shut it down. Visual inspection does not show any loose connections or obviously failed components. What is the next step to have the unit serviced or repaired?
BTW, these speakers sound terrific. This is my first experience with in-wall speakers (though not with Klipsch). Even with one bad unit I'm very, very impressed at the sound that's possible in my new living room.