morrisericd

Thanks for the replies... I had another go-around with Klipsch customer service and cannot believe that they either: don't fix headphones in-house or, at the very least, wouldn't recommend a source that could. My headphones are certainly functional but the cracking around the headphones and the exposed wire wrapped in electrical tape is ugly. I'll try the strain relief ideas and heat shrink the wire but this interaction has left me with a bad feeling about Klipsch. I mean, how hard is it to say: "while we don't do in house repairs, I recommend...". Instead the guy wrote "there is no way to repair the headphones without destroying them". Cop-out!

I have a pair of 4 or so year old x10's that have the splitting rubber on the earbud I've seen documented here. I also somehow exposed the wires in one spot and would like to have my ugly electrical tape repair fixed or the cable replaced. I've emailed support and it seems like if it's out of warranty then they don't want anything to do with it. Have others gotten the brush-off for out of warranty issues? These are $350 earbuds - I'd like to keep them for a long time (they sound great by the way. I'm a furniture maker and wear these 6-8 hours a day). If I can't convince Klipsch to repair them, I'll need a recommendation of a repair shop. Thanks.