harig074

Hmm... Sounds reasonable I just thought I'd post it in here, just in case the email was missed for some reason...

Hi, I'd purchased a pair of Klipsch image s4 while in Sweden, back in July 2010. At present I live in India. My left earbud has stopped working now. It was working intermittently while the wire moved a little and then suddenly died. Seems like a loose wire issue. I contacted a local dealer for warranty (I'm not sure if I'm covered, since it's 1.5 years from date of purchase now). They said they need an official email from Klipsch if they are to process the warranty, since I bought the pair from another country. I contacted Klipsch quite a few days back, but haven't recieved any sort of response. I request some sort of response. If I can't be covered under warranty, I'd appreciate any help (instructions) with getting the earphone open, so I can attempt a repair myself. Here's the original mail communication with Klipsch ---------------------------------------------------- Hello, I contacted the following dealer in India regarding my warranty for Klipsch Image S4 (See below mails for context). They demanded an email from Klipsch in order to process the warranty, since I made the purchase from a different country/dealer. I have attached the original bill that I recieved when I purchased these earphones. Kindly send an email directive to KSG technologies to process my warranty. Regards Hari G On Wed, Nov 23, 2011 at 3:14 AM, promedia <promedia@klipsch.com> wrote: Hello I do apologize, however you would want to contact the place of purchase or a local dealer and they would be able to assist you. When replying to this email, please include the original message and all replies. Derek Schultz - Phone: 1-800-554-7724 Fax: 1-317-860-9195 Klipsch Group, Inc. Klipsch | Jamo | Mirage | Energy 3502 Woodview Trace, Indianapolis, IN 46268 -----Original Message----- From: harig074@gmail.com [mailto:harig074@gmail.com] Sent: Sunday, November 20, 2011 1:07 AM To: promedia Subject: Klipsch.com - Contact Submission first_name: Hari last_name: Gangadharan email: harig074@gmail.com custom_int_2: 84 Message: Hi, I'd sent the below mail to warranty support desk a week back, but am yet to get any response. Kindly respond to my query. On Sun, Nov 13, 2011 at 9:47 PM, Hari G <harig074@gmail.com> wrote: Hi, I live in India at the moment. I was living in Sweden a year back and bought a pair of Klipsch image S4 in-ear phones back in July 2010 from an online store (CDON.SE). Now the left plug has failed and doesn't always produce sound. Most of the time, only the right plug works. Please guide me about the warranty procedure, since I now live in a different country. Regards Hari G Mobile : +91-949505455