jka

I don't know if this is a problem or a undocumented feature! I have a brand new set of the S4 II headphones. The rubber block where the audio cable transitions from two individual earpiece thin wires into a single wider jacketed cable that extends to the phone jack has come apart. It appears that this leaves the two individual wires vulnerable to breakage. The The top of the rubber block slides up the pair of individual cables, almost as if it was designed this way to take up the slack in the individual cables. I have contacted Klipsch and sent them a picture of the cable,they said to send them back for warranty replacement. But I am not exactly sure if this piece is broken or designed this way, Sucks that I have to shell out $10 in postage to return a brand new product for warranty replacement. If anybody has a pair of these phones can they tell me if they are having a similiar situation with theirs? Thanks John