davorin.m

Forwarded. Thank you.

Yes. As i mentioned in a first post in this topic, I already sent email to sales@tnsdistribution, but a haven't received and reply for 11 days now. That is the main reason i opened this topic. Any other suggestion?

Hello, i already sent mail to that address and got this answer: Hello Dado, We only handle warranty for the US from this location please contact the following distributor who handles service and distribution for headphones for us in Europe. TNS DISTRIBUTION LIMITED UNIT 5 KEYPOINT ROSEMOUNT BUSINESS PARK DUBLIN, IE 11 Tel: 353-1 8091538 Email: Sales@tnsdistribution.com When replying to this email, please include the original message and all replies. Best regards, Jeremy McWilliams Sales Support Rep. Phone: 1-800-554-7724 | Fax: 317-860-9195

Hello, i sent this e-mail to ( ) but I didnt receive any answer. Could you help me, what to do. Thank you. from: Dado M. to: Sales@tnsdistribution.com date: Thu, Nov 8, 2012 at 2:58 PM subject: Faulty headphones Klipsch Image S4 mailed-by: gmail.com Hello, on 2/2/2011 i Bought Klipsch image S4 from webpage http://www.iheadphones.co.uk/ . Warranty = 2 years. Last few days i noticed that right driver is faulty, well not driver but the wire next to the driver. If i turn the cable around, sound stops working. Additionaly i can hear cracling sound from left driver if volume levels are high. Could you tell me how can i claim waranty support and/or what is the procedure? I am from Slovenia. I sent the same message to an online store where i bought them and they sent me answer: ------------------------------------------------------------ Hi, Thanks for letting us know. As part of our customer service we will replace faulty items up to 12 months after purchase. As you received your order over 12 months ago it is necessary to deal directly with the manufacturer as it is their warranty to you. Please visit their website for contact details and we're sure they will resolve the matter promptly for you. Kind regards, Clint iheadphones When replying to this email please leave the subject as it is so your enquiry can be properly tracked and responded to quickly and efficiently by our staff. With best regards, Customer Service www.iheadphones.co.uk Tel: 01656 7900 30 ----------------------------------------------------------- Hope to here from you soon, best regards, Davorin