LawnMM

I agree, that's pretty absurd. If somebody breaks the system or something wear and tear breaks than I can see having the customer pay. However, if the reason the system has to be sent back is due to an error of the company they outta' be paying for shipping. You pay shipping to have it sent to your house in working order, if it breaks down due to defect it becomes the company's responsibility to have them sent back and warrantied. Now if they test fine at the lab and there's nothing wrong with them, by all means charge for shipping, but customers shouldn't be paying for manufacturer defects.