jbuzek

Hello All, I am the person Quenten is referring too. Back in July in Tallahassee, FL we had a series of storms and somehow a powersurge bypassed by suppressor by traveling in through the rear surround speakers (don't ask - I have no idea). To say the lest the boards inside were shorted. This is the only case where Denon's warranty does not cover repair (the unit was purchased from Etronics). I took it Sound Advice, the only Denon Authorized service center in my area, and paid $1000 (Denon's blanket amount for non-warranty, electrical damage so I was told). They shipped it to their Miami service center. After a few months of calling and being run around, I finally called Denon parts to see what the hold up was (according to Sound Advice they were waiting on parts) and found out SA had ordered the wrong item. The Denon parts guy overnighted the part to SA. I got the receiver back on October 30th. The 5800 was returned to Sound Advice on October 31st - the Atkis remote did not control it at all. They never replaced the sensor. I got it back a second time late December - took it home and checked it all out. The remote works now and during the speaker output check I found out it is not passing the subwoofer output - I have no base!!! Returned it on December 29th (a Saturday) and it was put on the truck to Miami that day. Called yesterday to see whats going on - Miami does not have the unit. Called Tallahassee store - they said it was shipped down. Left messages to the SA service manager the past two days in a row - no returned calls. The unit is MIA. They have had the 5800 longer than I have owned it. I am not a pushy person, obviously a downfall for me right now, but I have had enough. I can never seem to reach a Denon rep with any clout at all. What should I do next? Thanks for hearing me rant. James This message has been edited by jbuzek on 01-10-2002 at 08:25 AM