I paid $350 for the Klipsch M40 2 years ago at Brookstone to have the ear piece tear at the seam after 20 uses. Customer support from Klipsch says there is no replacement part and try looking online to fix it on my own!! I found a lot of complaints on the web regarding the same problem and same response. Klipsch Headphones are not in the same league as Beats for customer support. I had a similar problem with Beats. No problem-shipped back the headsets and got new earpiece in a week. Klipsch is second rate in how they react to product defects.
