Jeffen

I followed the instructions here and using the drivers from the Version: 3.0 (serial # 106311716450001 and above ONLY) download on this page i proceeded with the update. 10 hours later the soundbar is still stuck on step number 6, the LEDs (dolby, sub, dialog, night) just keep rotating endlessly and the bluetooth light does not turn on to indicate a failure. So i tried the factory reset by holding volume down and volume up for 10 seconds and the LEDs turned off, i then unplugged it from power, unplugged the USB stick, plugged the power back in, and now no LEDs are lighting up and the soundbar is making a low pitched hum as if it's on but getting no input. re-doing the steps for the firmware update seems to work but the LEDs just keep rotating on and off. The S/N on my unit is 1063118******** which seems to place it in the "Version: 3.0 (serial # 106311716450001 and above ONLY)" range which is a bit strange since i'm located in europe so i'd assume i'd have a european model but the serial number indicates its a US model. Any idea what i should do here? should i try the 3 other firmwares and see if any of them work? or would that be asking for more trouble? should i talk to the place where i bought it and get a replacement? i took a quick video here so you can see the LEDs cycling and what speed. Thanks.