I'm dealing with the same issue on an order placed last Monday, 11/27/17. My order also included the half price R-12SW sub. The online order software divided my order into two parts--this happened at the "place order" page when checking out. Basically my five surrounds in one group under the heading " Klipsch"--this group was priced and totaled. Directly under that was the subwoofer under the heading "Klipsch Manufacturer Ship." What's that mean? (The sub was priced and totaled separately also.) Nowhere on the Klipsch online catalog page does it indicate the sub was out of stock or on backorder. No mention on the cart page, not on the place order page, not on the order confirmation, nor on any of the emails addressing only the surround speaker part of the order. When I placed the order the order generated two order numbers: one for the surrounds, one for the sub. The surrounds order was confirmed by email right away and was shipped on 11/29 to arrive today! The order for the subwoofer just disappeared. After no word about the sub order, on Wednesday I called Klipsch customer service using the phone number from the website. I gave the phone rep the order number covering the sub part of the order and she didn't show that order number and said she was unable to help. I asked for a supervisor who might know what I should do. The rep went away for several seconds and came back to say she would fill out a customer service request, and someone would call or email me. Hasn't happened yet as of today, Monday 12/4. On Friday 12/1 I called Klipsch's "secret" customer service number and got "maintenance" message. Late this morning I tried again and got a "we are in a short team meeting" message. I didn't get a chance to call back--I will try again tomorrow. I'm hopeful the "Klipsch Manufacturer Ship" heading on the subwoofer part of the order means something. So far nobody seems to know what.
I also feel like cmarz. I have part of a surround system. I'm pretty sure I'm never going to pay full price for the R-12SW sub because of someone else's mistake. Puts me in a position I don't like.
