[R-15PM USB Not Working]

Well Klipsch support has responded and they conclude the USB port must have died so the amp needs to be replaced...

Since I am in Europe I will have to try and get something done through the shop I bought them at

[R-15PM USB Not Working]

yes I know, funny thing is my speakers have never been connected to a Windows computer before the problem occurred. They have always been connected to my Imac.

It was after I saw the video you also linked to that I first tried a Windows on it because my Windows machine has USB3 ports on it.

Windows does indeed report a driver issue, but as said the problem started while running macOS...very strange...

[R-15PM USB Not Working]

Well, I have tried using a USB3 port on a Win10 machine but sadly this trick does not work in my case...

USB3 B connector does not fit into the speaker so I would need to get a converter...might try it as a last desperate attempt...

 

Thanks for the suggestion

[R-15PM USB Not Working]

Bluetooth is working fine thanks.

USB used to work but has stopped working.

 

Tried everything I can think of...I wonder if there is some sort of reset procedure... 

[R-15PM USB Not Working]

My R-15PM's are also not working with USB anymore.

Tried OSX, Linux and Win10 but none of them recognize the speakers.

 

10 business days ago I opened a ticket with Klisch support but I have not gotten any response until now.

 

So this leaves two questions:

Any solution to the USB (driver?) problem? 

and last but not least: is it normal for Klipsch support to take 10+ business days to respond to a ticket??? 

 

Thanks