Olivier Michaud
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Posts posted by Olivier Michaud
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19 hours ago, KevinB said:
Hi Olivier,
This is a Community forum. Those of us posting or answering questions about BAR 48 issues are Klipsch customers, like you. We can't fix anything!
If you have registered your product, opened a ticket, and have not yet received a response, I suggest you phone Product Support. You may wait on the phone for an hour but at least you should get a response.
Another thing to consider is that you opened your ticket only a month ago. It is not unreasonable to expect a response after a month but to put things into perspective I have had a ticket open for nine months. It was a long time before I got a response and while I have recently been corresponding with Product Support on a pretty regular basis, none of my issues have yet been resolved.
Thank you Kevin. I will follow your advice and give them a call.
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Hello all,
I have the same issue and even if I opened a ticket with Klipsch, as of now, i still haven't heard from them... I emailed them on August 11th. I just resent an email to following up, but I'm kind of discouraged.
Have you been able to fix this issue?
Bar 48 fail to power on after firmware update
in Home Theater
Posted · Edited by Olivier Michaud
After an exchange due to issue with the rear speakers, the new BAR 48 I just received is really disappointing in sound. Surrounds and subwoofer are at the maximum level and I can barely hear them. The one I had before I kept them at 50%, maybe one or two led light up, and it was high enough... and the subwoofer vibration was high enough to create an earthquake.
With the last one, the highest firmware update was the one issued on November 2019 (v83). With the new one, it gives me the one released on May 15th (v30). Is it related to that?! However, I am so disappointed. After waiting more than one month to get a new one, I just want to return it again.
Could it really be v30 the problem?