CJO

Dude, that was it! Omg, thanks man!

Well this has been a saga, though I can't stress enough how much help these forums have been! So yesterday I decided to update my Cinema 800 from MCU>107 - WIFI>1.0.209.x to the latest update MCU>119 - WIFI>1.0.218.0. After a full day of running back and forth from my computer to my soundbar with a thumb drive, updating, restarting, unplugging, waiting, etc, I finally got the latest version on my soundbar and got the soundbar to mostly work. Impressive, right? Honestly, initially after the update the update I couldn't control the volume on the soundbar. It would turn on and off, I could change inputs, etc, but no volume control (it was playing sound). So in attempts to fix that, I tried everything from reinstalling, to installing updates using the web interface, to bricking the soundbar (wouldn't turn on, no LED), to trying to install the older versions of MCU and WIFI (note: I had success rolling the MCU back to the 107 version, but WIFI wouldn't roll back. Once 1.0.218.0 was on there, it wasn't coming off). So after using these instructions to unbrick my soundbar, I found that I had volume control (although moving the volume more than 30 levels makes the soundbar switch to the CAST input?!?!?) but whatever, at least it's useable and I'm not stuck with a $1k brick on my wall. The big issue I'm having now is with the subwoofer. The subwoofer is on, it's paired, it's showing it's paired on the app AND on the soundbar (and yes, I've done the re-pairing steps, with success) and the blue light on the back is solid....but there's no sound. Ever since my first attempt at updating the firmware, I've been without a subwoofer. So while reconnecting it has proven successful, getting sound out of it has not yielded any fruit. Has anyone else had this issue? Is there any other way to "reset" the subwoofer (aside from unplugging it, unplugging the soundbar, re-pairing, etc)? I sent in a support ticket, but we'll see how long it takes for them to respond... I might also add, I bought the soundbar early September 2021. It was defective after a week (no sound) so after talking to Klipsch I exchanged it for a new one. The new one had the same issue, but thanks to the forums, I learned the unplugging the soundbar usually fixes the issue. I've tried to stay up to date with the firmware (the last firmware update seemed to reduce the number of times I had to unplug the soundbar to get it working, so small victory, right?), but this latest update has hosed everything. The kicker here is: initially I paid between $950 and $1050 for the soundbar from Amazon. I looked it back up yesterday and Cinema 800s are selling for $495. Granted it's older, but I can't help but think the incessant issues have dropped the price...