lushanbj Posted January 10, 2012 Share Posted January 10, 2012 Hello. I purchased a pair of Klipsch S4i headphone from Amazon in June, 2011 and I have been very happy with the sound until recently when the volum control and play/pause botton stopped working on both my Iphone 4 and Ipod Classic even though I have been using it with great care. I understand the product was supposed to be supportive with such devices and there must be something wrong with it. I would like to request a repair or exchange service since it is within the 2-years warranty period. Please kindly instruct how to proceed. Thank you. Quote Link to comment Share on other sites More sharing options...
Alex L Posted January 12, 2012 Share Posted January 12, 2012 Hey there, sorry to hear you are having issues! Please call Klipsch Technical and Warranty Support at 1-800-KLIPSCH (1-800-554-7724) ....or email Support@klipsch.com Quote Link to comment Share on other sites More sharing options...
NapMan Posted January 30, 2012 Share Posted January 30, 2012 I just joined this forum and saw your post. I had something similar happen with another brand of headphones and I actually got them replaced. Unfortunately it didn't fix the problem. What I found was that the headphone port on the phone had gotten a build-up of pocket lint inside it, which began to get compacted down with the headphone jack. I guess this didn't allow the plug to line up properly with the pins for the extra controls. I ended up using some a can of compressed air to blow the lint out and it has been working fine ever since. Quote Link to comment Share on other sites More sharing options...
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