Yes, that's been my experience too but it's better than waiting weeks for an email response. Remember that many if the Klipsch staff are working from home.
If you have searched the community for "BAR 48" you will see the many issues we are facing. All we can do is be persistent...
If you learn anything interesting when speaking with Tech Support, please share with the rest of us.
Welp... between that and the random crashes, that makes this the flakiest little speaker I’ve ever gotten. And that’s such a shame, it’s got an honest sound to it, but I can never rely on it to play or last. It might work today, it might not work today, that’s like putting out something and not testing a single use case.
Thanks for letting me know!
Talk to @DizRotus. No glue in what I call Magical Mystery Goo, but as you say cyanstat is apparently unobtainium except in industrial quantities. Personally think the cleaner would do just about as good a job without it, especially in humidity controlled environments.
These are desirable the way they are (reserving final decision until photos are posted) to someone, just not your wife.
You would be creating a lot of work for yourself to "change" these. You would be better off selling these and buying another pair (non industrial) to refinish and make look good. It may be a little bit of a hassle finding another pair but would be worth it. The restoration would be easier and probably turn out better.
There's my two cents and worth both pennies.