green67693 Posted September 19, 2003 Share Posted September 19, 2003 Is there any simple fix to this problem? Basically the 8 or 9 pin connector from the front speaker to the subwoofer has broken off completely. Ian Quote Link to comment Share on other sites More sharing options...
MD1032 Posted September 19, 2003 Share Posted September 19, 2003 Order a new preamp from the Klipsch parts department. Should be cheap. Quote Link to comment Share on other sites More sharing options...
Dakez Posted September 22, 2003 Share Posted September 22, 2003 what is the address of the parts dept. i can't find my manuals anywhere, and i can't find a site. am i just dumb? Quote Link to comment Share on other sites More sharing options...
MD1032 Posted September 22, 2003 Share Posted September 22, 2003 I have no idea, I thought you had to call them up. Ask justin. Aha, found it: CONTACT INFORMATION FOR CONSUMERS Klipsch Home Audio Customer Service Toll Free: 1-800-KLIPSCH (1-800-554-7724) Available During Business Hours E-mail: support@klipsch.com Klipsch ProMedia Customer Service Toll Free: 1-888-554-5665 Available During Business Hours E-mail: promedia@klipsch.com Tech Support: promediatech@klipsch.com Mondial Designs, Acurus and Aragon Customer Service Toll Free: 1-866-781-7284 Available During Business Hours E-mail: support@mondialdesigns.com CONTACT INFORMATION FOR DEALERS & DISTRIBUTORS Klipsch Dealer and Distributor Customer Service Phone Number: 317-860-8100 Toll Free: 800-274-5547 Fax Number: 317-860-9195 Return Authorization (RA#) Department Phone Number: 870-777-6751 Toll Free: 800-274-5547 Fax Number: 317-860-9140 E-mail: rma@klipsch.com *All return shipments must display an RA#. Parts Department Phone Number: 317-860-8100 Toll Free: 800-274-5547 Fax Number: 317-860-9195 E-mail: parts@klipsch.com Klipsch Worldwide Corporate Headquarters 3502 Woodview Trace, Suite 200 Indianapolis, IN 46268 Phone: 317-860-8100 Toll Free: 800-544-1482 Accounting Fax: 317-860-9178 Sales & Marketing Fax: 317-860-9170 *Product shipments cannot be accepted at this address. Klipsch Engineering Center 3502 Woodview Trace, Suite 200 Indianapolis, IN 46268 Phone: 317-860-8100 Toll Free: 800-544-1482 Accounting Fax: 317-860-9178 Sales & Marketing Fax: 317-860-9170 *Product shipments cannot be accepted at this address. Klipsch Manufacturing P.O. Box 688 Hope, AR 71801 Phone: 870-777-6751 Fax: 870-777-6753 *Product Shipments cannot be accepted at this address. Klipsch Invoice Address & Billing Inquiries Klipsch USA Payment Address: P.O. Box 66477 Indianapolis, IN 46266 Phone: 317-860-8100 Toll Free: 800-554-1482 Accounting Fax: 317-860-9178 *Make USD payments only to this address. *Product Shipments cannot be accepted at this address. Klipsch Canada Payment Address: P.O. Box 3592, Station A Toronto, Ontario M5W 3G4 *Make CND payments only to this address. *Product Shipments cannot be accepted at this address. *This address is for Canadian dealer payment remittance only. Klipsch Shipping Address 137 County Road #278 Dock 1 Hope, AR 71801 Phone: 800-554-7724 Fax: 317-860-9140 E-mail: support@klipsch.com *For ALL product shipments *Remember to secure an RA# prior to shipping. Mondial Designs Worldwide Corporate Headquarters 3502 Woodview Trace, Suite 200 Indianapolis, IN 46268 Phone: 317-860-8100 Toll Free: 866-781-7284 Accounting Fax: 317-860-9178 Sales & Marketing Fax: 317-860-9170 *Product shipments cannot be accepted at this address. Quote Link to comment Share on other sites More sharing options...
rgodfrey Posted September 28, 2003 Share Posted September 28, 2003 i have the same problem, but dont have the money to order a new system. i was wondering if it would just be easier to buy a new connector and solder the wires back on? any thoughts? i'm pretty sure the warranty wouldnt cover a snapped off connector... Quote Link to comment Share on other sites More sharing options...
seafarer Posted September 28, 2003 Share Posted September 28, 2003 Hi rgodfrey, I doesn't hurt to give Klipsch a call. Their Customer Service people are there to keep customers happy. That is a small item I wouldn't be surprised if they sent you one for free. I have contacted several companys asking for small replacement items and they were more than glad to send me what I needed at no charge! Give it a try! Quote Link to comment Share on other sites More sharing options...
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