bhatti

What can I say! I have learnt a lesson... cost me a little... but its over. Dont want to blame any one for it. May be I over reacted or something. Klipsch speakers are quality products, if only those could be matched with quality service here. Its not an unthinkable thing to wish for. Dont want to name any manufacturer, but even here in Pakistan, we do get warranties and customer service support (of even american brands). As for Pakistan.. I should rather not comment on it. This is not the right forum to discuss such things.

---------------- Thank you for the reply, Yes the speakers did not have a problem with them ... but I have seen various friends having had blown a tweeter or at times a woofer..With no warranty and the scarcity of the parts .. the service centres charge absurd amounts of money to obtain the parts from the manufacturer. It is a normal practice to charge 2 to 3 times the actual amount. Imported items do have a problem with parts in my country... except for SONY, Technics and B&W who have very good service centres. As for the turn around... what I meant was that I didnt like the way they sounded in MY ROOM when I first listened to them ... I loved the speakers in the showroom... thats why I bought them. Yet I never thought of returning the speakers ... I imagined it was more to do with the amplifier or the acoustics of the room... and when either my ears got used to it or becoz of the break in, I had the problem with the warranty. I do admit that it was my mistake that I didnt have the warranty policy written on my receipt... I was under the assumption that store would be offering the same services as that of the authorized dealer. I should have been more careful. May be you are right about the warranty bit... but you have missed my point. The Klipsch have an authorized dealer based in a city which is a 1000 km away from mine. As per their claims they are selling the Klipsch in my city through THEIR dealers... Klipsch website itself has a lot to say about warranties... why have the warranty if you are not going to pass it on to the user... especially the ones who need it the most.. ie. who live in countries where the manufacturer is not present...WHY have AUTHORIZED DEALERS at all... and if the speakers are that robust why is this dealer so afraid of passing a two year warranty to me when I am sure he would be getting the same from his supplier. I think its just a question of bad salesmanship than anything else and a loose control on part of Klipsch in monitoring the level of services being offered by their dealers. Thank you for the time you took to reply. I do appreciate it.

Hi, This is with reference to a recent purchase of a pair of Klipsch RF3 II from a store in Pakistan. I bought the pair for approximately $780 (about 3 days ago) from a store (called HIFI Gallery) which is not listed on the Klipsch website. The HIFI gallery guys told me that the supplier of the Klipsch speakers is infact an authorized Klipsch dealer (DESERT SOUND) based in another city. Since the DESERT SOUND people were based in another city I didnt call them up. After I brought the speakers home, I went through the website again and read the note regarding unauthorized dealers. I called HIFI Gallery and enquired about their status and their terms and conditions regarding warranty (which I had assumed would be as per Klipsch terms and conditions). I was shocked to hear the HIFI Gallery people say that the speakers carried no warranty what so ever ... not even for a day(even though that they were sealed pack and were new). I called up the DESERT SOUND people and asked them about their terms and conditions ... They said that they did offer a two years comprehensive warranty and also confirmed that the HIFI Gallery actually sells speakers supplied by them and that the HIFI Gallery are a sort of a dealer of Desert Sound. I called HIFI Gallery again but they would still not agree on the warranty part. Even after a lot of debate I could only manage to get a service warranty of 6 months and that too without parts. I was constantly being reminded that the Klipsch products are very robust and reliable and that I should just not worry about the warranty as it would not be required any way. Frustrated I asked the HIFI gallery to take the speakers back to which they refused until I agreed to pay $55 plus carriage in compensation for opening the speakers package and for having it used for 3 days. I returned the speakers and paid them their $55. Futhermore I was asked to come back the next working day to collect my money. I feel cheated and am a bit saddened by the whole affair ... I am a bit more upset because of the fact that the supplier of the Klipsch products is an authorized dealer of Klipsch and who knows pretty well that these products are being sold without warranty and without Klipsch actually knowing about it. I would still like to buy the Klipsch but after going through all this I am thinking about going to another product range, such as B&W which have a better dealership in Pakistan (trained and monitored by B&W). To be honest I didnt like the Klipsh when I first heard them in my room. But the speakers sounded much better after 3 days even better than the B&Ws ... and it didnt feel nice to return such a thing... I thought I should bring this into your notice. Though I might not be a Klipsch user any more... some one else from my city may benefit from this experience or Klipsch may decide to enquire about it and have a better control on the sale of their products in Pakistan. Thank you..

Hi, Aziz I live in Pakistan as well and own a pair of Klipsch RF3 II. Since you mentioned in your email that there are no dealers in Pakistan, I thought I should let you know that there is a dealer in Karachi who is also mentioned on the Klipsch website. Their contact number is DESERT SOUND G-7, Regal Trade Square, Preedy Street, Saddar Karachi Phone 0092-21-7722566 and 7769050 Unfortunately I was not aware of this and bought my speakers from an unauthorized dealer in Lahore and as such may not offer a real warranty. I actually ended up paying more to them than I would have if I had it brought to Lahore and even paid the transportation charges. By the way how do you like the speakers... Have you ever heard the B&Ws...Which amp are you using?

Thank you for the reply... May I ask you how long have you been using the Klipsch RF3s and did you ever get a chance to listen to the B&W (especially the 600 series...)?

Hi, A few days ago, i bought a pair of Klipsch RF3 series ii as main speakers connected with a two year old marantz 5200. The marantz is a decent amp producing a flat output (i.e. its not very bright)however a bit too flat for my taste. The reviews that I read suggested that the RF3 are bright speakers which would work nicely with marantz and denons... I was very keen on the B&W 602 as those were cheaper (almost a $100 less than the RF3) and are known for their quality. However I could never audition the 602 for myself. I did listen to other speakers such as Infinity, Klipsch SF-2 and Cerwin Wega... I liked the Klipsch in the store... but when I finally bought one and hooked it up with my marantz.. i dont find myself overthrilled at what I am hearing, especially in the high freq region.. Perhaps the sound will get better in a few days. My QUESTIONS ARE: 1. Is there any one out there who has listened to both RF3 and B&W 602 and who is able to compare the two for me, especially considering the fact that I like the high frequecies and my marantz amp is a bit too flat for my taste. 2. Secondly for the sake of my knowledge could some one explain to me what cross over means... I mean what does the cross over figure of 1975 Hz mean? 3. why do so many reviewers complain about the horn tweeters of the klipsch? I thought it was their strong point... Thank you..