Hospitality is one thing, but when you start to lose sales and lose consumer confidence in your subwoofers because of all the non-Klipsch discussion in the powered subwoofers section, then it should be blatantly obvious that something needs to drastically change. Also, if there was much discussion on all types of subwoofer brands, then that would be one thing, but when 33% of the discussion centers around one particular non-Klipsch brand, that should raise alarm bells immediately to Klipsch upper management.
And it's not as if there is a shortage in general audio websites where people are free to openly discuss various brands.