Yeah,
Try to get a hold of someone at Denon. It's tough but it paid off for me to pursue it. I had been having trouble with my DVD 3000. I got a hold of a guy at Denon and they said they would replace the optics unit if I paid the labor. This was more than fair since the unit ia a year past warranty. It was a pain in the caboose, don't get me wrong, but it was worth it. They need a BB like this too! IMPO!!