I have to say I spoke with Travis at Klipsch, he was very helpful, understanding, and direct with what the problem was and what the remedy was. I don't like that I have to shell out money to get a part fixed that is a know issue, and only have it replaced with an identical part that may be a known issue...but as far as Kipsch goes they were great on the phone.......i'll probably try it one time and if that doesn't last I will migrate away from klipsch for the sub at least.