To say Klipsch is losing customers by the bucketload wouldnt be right, Think about it...
The average computer user had never heard of Klipsch until the ProMedia's came out, When they did all the hardware site's/game magazines/hardware magazines got ahold of a set and said "WOW THESE THINGS ROCK", Then they all gave it there highest rating, Then the millions and millions of people that read these sites/mags see "Wow these new speakers are really awesom, I think I'll go buy some"
Klipsch might have made a mistake in ever saying a release date, because things do come up and they will delay a product shipment, But to say they have lost customers is not right, Because do many people other than die-hard Klipsch fan's know about these? Maybe the few thousand that's seen it mentioned on Outpost.com and then the rest that are on these forums, Otherwise there has been VERY VERY little mention about the 5.1's on any magazine/website...
Just my 2 Cents Worth...