Guys
This is a sorry tale! I retail niche audio products and last year was the biggest retailer of SME turntables and tone arms. We decided to look for something as stable with as much heritage as SME. We looked at Tannoy, but on the samples I saw at a Hi Fi Show the crossovers had dry joints!!
So a quick flight to Munich in Germany to visit the "Hi End Show". And there was what we wanted, Klipsch in a room, and a man from Klipsch USA! We chatted and I said I would be in contact. I did and heard nothing. So over a period emails were sent and or forwarded to:
Gavin Reeg global training specialist
Amy Unger marketing
Oscar Bernardo sales rep for Europe
Jill Escol director of marketing
Rene Rijneveld director sales and distribution
Still nothing..................... A week later, still nothing............
I had offered to put two or more of the Heritage Series on permanent demo. In fact if my arm was twisted I would put all four models of Heritage on demo giving the only such facility in the UK.
My problem appears to be that there is no UK distribution, only a very helpful company in Northern Ireland. If I go that route and take the USA street price, add 10% or $150 for shipping (each), then add 5% import duty, then add our compulsory 20% sales tax, well that would be an equivalent retail price? Rather higher, but with shipping, duty and tax, that would be expected. However you have to take that big addition and then add on another 61%
If that isn't bad enough, Klipsch are steadfastly refusing to answer any e-mails.
I'm trying hard, and still hopeful of a solution. Any help greatly appreciated.
Regards
Dave