AaronB123

Ya, the reason is because I didn't pay with money on a paypal account I paid with a credit card it was just processed throug paypal. I have started the process with my bank but it really doesn't even seem like I'm going to need to go through with that. The dealer has said he will pay me back he just needs like a week. I basically just filed with the bank as extra insurance in case he doesn't.

Ya, they have told everyone is looking very hard into this and seem to think they will find it by Monday. They also think they know which warehouse it's in which is the same one I've been telling them it's in from the beginning because that's the one where the tracking got messed up.

Ya, I spoke with onecall they said in the event they can't find the other one they would send a shipping company to my house to pick up the one I have and then give me a refund. Would Not let me keep one.

Ya, I was thinking that too. I'll tell ya right now I am NOT paying to have the one I have now shipped back. They will have to send a truck and get it out or let me keep it. Truthfully if it does go the route of a refund I have a feeling they might just let me keep it because you can't sell just one since they are serial matched.

And of course ABF is closed on the weekends...

Ya, my sister told me that I should refuse delivery too. At that point I thought it was going to be a simple thing of they had the other one at the local warehouse I didn't realize it was going to be this much of a mess. As far as I know Onecall is still waiting to hear back from ABF. Last time I spoke with Onecall about this he said they had a guy that was supposedly really high up in the ABF department and supposedly knew where the package was but that was 3 days ago and I still haven't heard back from them. Maybe I will give them a call right now. ABF has already told me that perhaps I should have onecall send me another and have them file a claim. I'll tell you one thing if it turns out I need to cancel this order I am certainly not paying to send the one I have back. Either one call or ABF can foot that bill. I didn't go to shipping point they came to my house.

Idk I gotta say if they haven't found it by next Friday it's gotta be gone. Must of been stolen. Who knows maybe someone stole it thinking there were 2 in there

Oh if it does I'll have cancelled the order and demanded a refund by then. If this shit isn't settled by next Friday at the very latest I'm demanding a refund from onecall.

I hope

I know and I've already talked to them. I'm honestly thinking of just buying those, taking a road trip to pick them up and telling onecall to cancel the order. I know they'll never find that other speaker. I bet it did get stolen.

Ya, I am begining to wonder if perhaps it may have gotten stolen but I would think if someone stole it they would steal both. I am pretty sure I know as well as what the driver said probably happened. Some idiot read the invoice and saw it said 2 pieces and the way there are 2 boxes on the pallet, the bass horn and then the top part of the speaker they thought that was it and just grabbed one pallet.

Squeaky wheel gets the grease is right! That's why I call every day. I call, I email and Oh ya I got onecall involved too and yes I did send them pictures of the box to show them what it will look like when they find it. I know, this is the whole thing that is getting me mad too, how they can be this stupid! Like you said 2 pallets with a combined worth of 16,000 dollars and they go and lose one. I can't imagine how the post office (who I used to think was bad but boy I've seen it all now) manages to keep millions of little tiny letters organized and going to the right place but this shipping company loses a pallet with a 200LB speaker on it! You've gotta be half dead honestly. I don't know how they manage to make it through every day life with that level of intelligence. I really don't think they are ever going to find it. They have already said maybe you should just have onecall send a replacement and file a claim with us which as I said isn't going to work because according to them they don't have any more in stock and it looks like they are getting more and more scarce. I think Klipsch.com is sold out of them too because when you look at them it no longer gives the price or the option to add to cart.

Let me just jump in and say for this situation in specific I do not blame Klipsch at all. How could it be there fault? I don't even blame Onecall It's fully 100% ABF Freight. The first time with the speakers I bought through them was mainly the dealers fault but I do wish communication was a little better. When I called them, it seemed like everyone I talked to had a different answer as to what was going on. I know they seemed incredibly busy too though because they had a huge sale going on and when I'd call I would experience a huge wait which is definitely not normal in my experience. Not only that but several times they would tell me they will call me back after they got to the bottom of the situation and not once did anyone ever do that. The one person that really came through for me and got everything settled was actually a member of this forum. @Chief bonehead was the one that actually PM'd me and asked if there was anything they could do, looked into it and told me exactly what was going on so huge shout out to them for that! All that being said, it was also a dealers deal so me being a non dealer I was not really privileged to the information as much as the dealer was and many times Klipsch told me to contact the dealer because it was something on their end holding things up so I do believe if I had ordered directly through them, or a better dealer things would have gone MUCH smoother.

After all this aggrevation I'm starting to wonder if I even want the speakers anymore honestly.

I believe so, the box of the one that I got says to be matched with " so and so" and the guy at onecall said they are from a matching pair. This is why when I asked him what can be done about it if I can't find the other shipment he said well first of all it's part of a matching pair and second of all that's the last pair we had.

Well I just spoke with the people at my local facility and they assure me they cannot find it. I really cant believe this.

I have't asked to see that but everyone I have talked to including onecall has assured me there were 2 pallets and on the tracking information it does say 2 pallets with a combined weight of 588 lbs. I know the one box I got yesterday couldn't have weighed 588 I would say 200 at most plus whatever the pallet itself weighed, couldn't be more than 25 lbs.

Yes that's what I hope too. The guy at onecall has been by far the most helpful. he said the reason they are probably having trouble finding it is because since it was a part of a pair they arent both going to have tracking numbers and shipping labels on them. The one I got has all that so that would mean the other one doesn't so he think's it's probably at the local location but that's why they can't find it.

I agree 100%

Lol believe me I'm not that patient this crap has ruined my day yesterday and today but I really don't know what I can do. I'm literally inches away from telling them I'm gonna get a lawyer involved. The only reason i don't really wanna push the envelope with them is because they are still in possession of my speaker and I don't want to get them so mad they throw it off a bridge or something but believe me I'd love to give them a piece of my mind. As I've said I don't know how stupid you've gotta be to lose a shipment that's literally the size of a refrigerator. I don't know what kinda people they have working there but at this point I actually got onecall involved. I called them last night about this. I asked him worst case scenario what happens if they can't find the missing speaker and he said then they will have to take the one I have back and give me a full refund because unfortunately the set I bought was the last one they had. I will never get another deal like this, I already asked Klipsch if they will budge at all on the MSRP and the guy was very stern and said absolutely not, that price is set in stone so if this doesn't work out it's either buy MSRP or just get a regular pair either way I'd be looking at probably another month wait time. At this rate maybe I should just buy a used pair! Good news is though the guy at onecall said he has someone that is very high up in the ABF chain and says he will have answers for me today which I am not so sure how much I believe because so far everyone I have talked to has said they will get back to me with answers and no one ever does.

Other than buying used it actually pretty much is. The only thing I have ever bought new from Klipsch was the Pro media computer speakers years ago which I just picked up at bestbuy. I agree though honestly when you buy a speaker with an MSRP of 16,000 dollars, the price of a small car honestly they should be delivered priority overnight instead they find the cheapest company they can which is honestly unacceptable. Does anyone know what shipping company Klipsch uses when you buy heritage directly from them? @MetropolisLakeOutfitters do you know?

Ya, well when I called them they were basically just opening up and said they hadn't checked the docks yet for any shipments that may have come in overnight and the woman that checks said she wont be checking for another hour or so, so I guess we will wait and see what happens.

Ya, I was thinking about driving down there myself. I do have a truck so I could pick it up if they have it but I'm afraid I go all the way down there and they won't have it. If that happens my road rage on the way home will be off the chart's that's what I'm afraid of.

Ya, I emailed the supervisor last night, woke up this morning to an email saying they located it at the local dock near my house so I was really happy. I jumped out of bed and called the dock and of course they said they don't have it and don't know where the supervisor got that information from.

Wow you did an amazing job!