After receiving my BAR 48, I had the exact same problem (and so do many, many others...). Works great, as long as you unplug, wait for the blue LED to go out, re-plug the sub back in.... until the soundbar powers down again (or stops receiving an audio signal). *At turn-on, you can even see the Soundbar communicate with the sub properly. The sub turns on, just like it should, the sub's blue LED goes from flashing to steady, indicating proper pairing, but no sound will be heard from the sub unless manually unplug/re-plug it in (every single time). VERY ANNOYING. I did upload the Version 2 firmware, as requested by Tech support, and the firmware update went smoothly, but it made absolutely no difference in fixing the unplug/plug-in subwoofer issue (loss of pairing).