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Klipsch2020

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Posts posted by Klipsch2020

  1. 31 minutes ago, Ceptorman said:

    Yea that's definitely a real let down , I'll bet you felt like crying. But don't worry, it will turn out ok. I've even heard stories about a damaged sub, and Klipsch said "here's a new one, you can keep the old one if you like" I doubt they would do that here, but just shows how far they will go for a customer.

    yes, sat down looked at it and just shook my head. For costing nearly 4k should be better. I will say after having a set of RF7s for about 5 years the one (right) sounds amazing by itself so I greatly applaud that 👏 

    1 minute ago, rebuy said:

    Open Baffle Klipsch

    Lol

    • Like 1
  2. 3 minutes ago, RandyH000 said:

    that's very good news  for sure -- the Assembly line  missed a crucial step , with covid 19 , and all that is happening ,  workers are making  mistakes -

    Absolutely. I feel many companies have not gotten it right the first time lately.  

  3. 16 hours ago, RandyH000 said:

     

    Defects are covered under the warranty ---call the retailer and send them the pictures for an exchange  , there is nothing else you can do - but wait for a 2nd pair -

    Retailer called Klipsch on my behalf, setting up 2nd pair with return and delivery paid. Thumbs up on customer service from Klipsch and them! 

    Still extremely disheartening there aren't 4 or 5 recessed fasteners on both sides to prevent this to begin with. 🤔  

    • Like 2
  4. 8 minutes ago, MechEngVic said:

    If your speakers had consecutive serial numbers, I'd return both for a new set with consecutive serial numbers. That is actually quite the alarming defect.

    They are, in fact consecutive. Yes, my jaw nearly hit the floor when we tilted it ever so slightly and the entire baffle flung out. Package was shipped on a pallet to my job. From truck to my pickup. Straight home. Stayed banded on the pallet to prevent any issues. I am 100% sure it was not a shipping issue. 

  5. Just bought a brand new pair of Klipsch RF7-III in Walnut. Beautiful speaker. Opened up the first box no issues whatsoever. Opened up the second one and attached the Plinth and Floor Spikes. Stood the speaker up vertical to move into place, then this happened. Bought from a Retailer, very understanding and helpful. Any thoughts on what to do? 

    20200824_180956.jpg

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