suko_nanami

Hi everyone, I have a Cinema 1200 and I have a problem with subwoofer. It is apparently paired, solid blue ligth and I get message of subwoofer paired on soundbar, but subwoofer does not sound... I have night mode on zero and sub level at +6, but not working... Firmware is up to date. I contacted klipsch support, but they answered to contact local dealer to ask for a repair. Anyone had this issue with subwoofer? Any idea how to solve it? Thanks in advance!