Richard B.

They didn't tell me what the problem was. In fact I got the impression that the original speaker hadn't been looked at, or repaired, as they shipped out a brand new sub. Perhaps the repair dept. is "backed up". The original speakers amplifier, or power supply went south. The indicator light wouldn't illuminate. It worked fine one evening, the next morning the light was out!

A couple months back I borrowed (was loaned) a friends brand new RSW 12 while he finished building his new home. Long story short, It quit working (after two weeks and a few episodes of Jurassic Park III) Well I have to say Klipsch finally came through after a few e-mails and phone calls! I received a new replacement speaker yesterday. It's yet to be plugged in as I just handed it to my friend in the sealed box. My wife reminded me that she asked whether Jurassic Park would hurt the speaker (it was shaking the rafters), I told her "subwoofers don't break, they break-In!!" I guess I was wrong

My powered sub. reacts instantly to the input signal on a DTS/Dolby 5.1 Stereo signal etc. However, on a regular stereo signal (such as regular TV broadcast) it won't recognize a signal unless the volume is turned way up!! Is this the way it should work?? Thanks, Rich

The speaker finally left Ca. yesterday (via FedEx ground)for Hope Arkansas. I hope the turn-a-round time is short, as my friend is now ready for his subwoofer. I'll let you know how the repair pans out. Cheers, Richard

I've got the sub packed up awaiting a call tag (FedEx). I was told one was sent on the 18th (feb.) Called last week and was told another would be sent as it must have gotten lost in the mail. Meanwile back at the ranch! It turns out the on-line dealer was an authorized dealer at the time of the sale. Grey market buyers are on their own as far as warranty work is concerned ($65.00 per hr.)

Electrically and I replaced it with a known good fuse.... no dice. This morning I shipped (the amp.) back to Klipsch. We'll see how things pan out. Rich

I've been babysitting my neighbors brand new RSW12 (while his home is new home is being built). I was really enjoying it, and was fairly impressed (for about 3 weeks) Last evening it "died" (while in idle mode, during the late night). The power LED won't even illuminate. I've checked the obvious, fuse, ac connection etc. I tried in vain to call Klipsch to get information re: service centers in the Sacto,Ca. area, but never spoke with anyone or had my call returned after leaving two messages. The speaker was purchased on the internet making warranty even more difficult! Does anyone have any suggestions? Has anyone experienced amplifier problems with this model?? It was a fairly expensive speaker to die so suddenly!! Thanks, Rich

I've been babysitting my neighbors brand new RSW12 (while his home is new home is being built). I was really enjoying it, and was fairly impressed (for about 3 weeks) Last evening it "died" (while in idle mode, during the late night). The power LED won't even illuminate. I've checked the obvious, fuse, ac connection etc. I tried in vain to call Klipsch to get information re: service centers in the Sacto, Ca. area, but never spoke with anyone or had my call returned after leaving two messages. The speaker was purchased on the internet making warranty even more difficult! Does anyone have any suggestions? Has anyone experienced amplifier problems with this model?? It was a fairly expensive speaker to die so suddenly!! Thanks, Rich