davorin.m Posted November 15, 2012 Share Posted November 15, 2012 Hello, i sent this e-mail to ( ) but I didnt receive any answer. Could you help me, what to do. Thank you. from: Dado M. to: Sales@tnsdistribution.com date: Thu, Nov 8, 2012 at 2:58 PM subject: Faulty headphones Klipsch Image S4 mailed-by: gmail.com Hello, on 2/2/2011 i Bought Klipsch image S4 from webpage http://www.iheadphones.co.uk/ . Warranty = 2 years. Last few days i noticed that right driver is faulty, well not driver but the wire next to the driver. If i turn the cable around, sound stops working. Additionaly i can hear cracling sound from left driver if volume levels are high. Could you tell me how can i claim waranty support and/or what is the procedure? I am from Slovenia. I sent the same message to an online store where i bought them and they sent me answer: ------------------------------------------------------------ Hi, Thanks for letting us know. As part of our customer service we will replace faulty items up to 12 months after purchase. As you received your order over 12 months ago it is necessary to deal directly with the manufacturer as it is their warranty to you. Please visit their website for contact details and we're sure they will resolve the matter promptly for you. Kind regards, Clint iheadphones When replying to this email please leave the subject as it is so your enquiry can be properly tracked and responded to quickly and efficiently by our staff. With best regards, Customer Service www.iheadphones.co.uk Tel: 01656 7900 30 ----------------------------------------------------------- Hope to here from you soon, best regards, Davorin Quote Link to comment Share on other sites More sharing options...
gmarcm Posted November 15, 2012 Share Posted November 15, 2012 I had a set of Shure SE530 that were over 2 1/2 years old. One of the nozzles broke off. I contacted Shure and returned them. They sent me a brand new replacement at no charge, and the replacement was the new model SE535. No questions asked. Hard to beat that kind of customer service. I may be wrong but I would think that Klipsch would do the same thing. They cannot take a chance of you telling a bunch of people that they wouldn't take care of a problem regardless of whether it is in warranty or not. If it is from abuse, that is a different story, but under normal use they should certainly last longer than that. I will be surprised if they don't take care of you. Among several sets of IEM's, I own a set of the S4 and I really like them. An incredible bargain - I paid $65 several years ago. After at least 100 hours of break in (yes, it takes that long for ANY quality headphones or speakers) they really come into their own and sound as good or better than others costing twice as much. Throw away the tips that come with them and get some $15 Comply tips. The difference in sound and comfort is huge. Good luck, Quote Link to comment Share on other sites More sharing options...
Alex L Posted November 15, 2012 Share Posted November 15, 2012 Davorin, Please email promedia@klipsch.com and we will do our best to take care of you. Quote Link to comment Share on other sites More sharing options...
davorin.m Posted November 15, 2012 Author Share Posted November 15, 2012 Hello, i already sent mail to that address and got this answer: Hello Dado, We only handle warranty for the US from this location please contact the following distributor who handles service and distribution for headphones for us in Europe. TNS DISTRIBUTION LIMITED UNIT 5 KEYPOINT ROSEMOUNT BUSINESS PARK DUBLIN, IE 11 Tel: 353-1 8091538 Email: Sales@tnsdistribution.com When replying to this email, please include the original message and all replies. Best regards, Jeremy McWilliams Sales Support Rep. Phone: 1-800-554-7724 | Fax: 317-860-9195 Quote Link to comment Share on other sites More sharing options...
Alex L Posted November 19, 2012 Share Posted November 19, 2012 Hello, i already sent mail to that address and got this answer: Hello Dado, We only handle warranty for the US from this location please contact the following distributor who handles service and distribution for headphones for us in Europe. TNS DISTRIBUTION LIMITED UNIT 5 KEYPOINT ROSEMOUNT BUSINESS PARK DUBLIN, IE 11 Tel: 353-1 8091538 Email: Sales@tnsdistribution.com When replying to this email, please include the original message and all replies. Best regards, Jeremy McWilliams Sales Support Rep. Phone: 1-800-554-7724 | Fax: 317-860-9195 And did you already use the contact information they provided? Quote Link to comment Share on other sites More sharing options...
davorin.m Posted November 19, 2012 Author Share Posted November 19, 2012 Yes. As i mentioned in a first post in this topic, I already sent email to sales@tnsdistribution, but a haven't received and reply for 11 days now. That is the main reason i opened this topic. Any other suggestion? Quote Link to comment Share on other sites More sharing options...
Moderators Amy Posted November 20, 2012 Moderators Share Posted November 20, 2012 Please forward the email you've sent to feedback@klipsch.com and I'll make sure it gets responded to. I'm sorry about the trouble! Quote Link to comment Share on other sites More sharing options...
davorin.m Posted November 20, 2012 Author Share Posted November 20, 2012 Forwarded. Thank you. Quote Link to comment Share on other sites More sharing options...
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