hannan36 Posted April 13, 2004 Share Posted April 13, 2004 My 4.1 died on me last week, not the one I used in the car, but the first one I bought in October '03. - Started getting chirping sound out of 1 satellite - shortly after that, no sound. The light on the control pod was out, and the amp part of the sub was very hot. - fuse looks fine, I think. Used a tester to measure continuity through the fuse; both sides have power, so power is getting through. This 4.1 was a Reburf that I got directly from Klipsch, with a 90 day warranty. Almost 6 months old and 3 months out of warranty, Klipsch customer service says they can fix it for $50, and I pay shipping to Klipsch. Probably costs about $20-25 to ship it, for a total of $70-75. This for a Klipsch refurb of a Klipsch refurb... seems to me the likelihood of it dying again would be high, and a waste of $. When I learned the cost, I cancelled the return authorization. For not much more, I could get another refurb with a 4 speaker bonus. But I don't trust these units. I'm really disappointed with Klipsch's customer service. /Ken Quote Link to comment Share on other sites More sharing options...
astrodonkey Posted April 13, 2004 Share Posted April 13, 2004 You might try calling again and talking to another representative. I had some 4.1's that died after 1.5 years (6 months out of warranty), and I convinced the rep to accept a return without the $50 fee. I did have to pay shipping though. It wouldn't hurt to try. Quote Link to comment Share on other sites More sharing options...
hannan36 Posted April 14, 2004 Author Share Posted April 14, 2004 I tried, believe me. I didn't have success getting to a return authorization rep, and ended up w/ the supervisor. "Too far out of warranty" to do anything, even after I said I'd just toss it given the fixit price to buy another (which I won't do) price ratio... :-( Oh well. Quote Link to comment Share on other sites More sharing options...
hooting_monkey Posted April 14, 2004 Share Posted April 14, 2004 There is a good reason for them not fixing the refurbs. You see, if Klipsch fixed everything, despite being out of warrenty, for free, they would got bankrupt. You also knowingly bought the refurbs that only had a 90 day warrenty. Like anything electronic, the amp can die. You have only yourself to blame. Quote Link to comment Share on other sites More sharing options...
hannan36 Posted April 15, 2004 Author Share Posted April 15, 2004 I followed you up to: You have only yourself to blame. For a dead, 6 month old product? Okeedokee... Quote Link to comment Share on other sites More sharing options...
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